Video sound

Jean-Pierre Michael

• January 27, 2022 16:14

Hi, I tried to add the video element but when playing the video there is no sound. I have to toggle it on. That can be done on desktop but i dont have any sound options on mobile. Is there a way to fix his ?

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  Mihail Stremenovskii

  • January 28, 2022 13:53

  Hello!
  My name is Mihail, Brizy customer team.
  Sorry for the delay.
  Thanks for reporting this issue

  Can you please provide us a link to your project, and where we can check mentioned video Element?

  Kind regards,

  Mihail

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  Jean-Pierre Michael

  • January 28, 2022 14:12

  you can see the site at coursdetrompette.fr

  I had to enlarge the video element out of the macbook div BG to finally see the sound toggle.

  But i would much prefer to see it as designed and be able to toggle on or off the sound by default.

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  Mihail Stremenovskii

  • January 31, 2022 14:57

  Hello! I am sorry for the delay, support is limited on weekend.

  Thank you for the additional info. The fix will be added in the next builder update.

  We appreciate your patience!

  Kind regards,

  Mihail

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  Michal Garšic

  • June 07, 2022 07:17

  Hello, I have the same problem and as I see it, it is not solved even after 4 months!

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  Permanently deleted user

  • June 07, 2022 14:37

  Hi Michal,

  Thank you for contacting us.

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Regards, Nelea.

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  Kc George

  • August 31, 2022 02:42
  • Edited

  Hi Jean-Pierre and Michal

  We have released a new update today for Brizy WP and Brizy Cloud. Videos with cover play with sound (and not muted). Please check  

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  손용석 Yong Seok

  • October 04, 2022 06:51

  Is it possible to play auto video playing with sound?

  I can find autoplay option. But, in order to play sound, I have to release the volume mute.

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  Kc George

  • October 04, 2022 08:08

  HI Yong,

  Browser policies forbid auto-playing videos with sound. As a result, even if a video is set up with sound, browsers may not play the sound. For example, take a look at these documents.

  1. Chrome: https://developer.chrome.com/blog/autoplay/
  2. Firefox: https://developer.mozilla.org/en-US/docs/Web/Media/Autoplay_guide 

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