Changing color error

Luka Petričević

• January 27, 2022 14:19

I have a new website, new domain, new WordPress install on Namecheap hosting, installed Blocksy theme, and only Brizy free and pro (newest) plugins. 

Placed a background image and some text on it and saved it, but once I try to change the color of the text I cannot save/update it and get this error:

"This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser."

 

Then for some reason I was able to change and save the color by highlighting single word by word in the title, but couldn't do it on the second line of text and kept getting the same error.

 

This is the site opg-stjepanbalic.hr

Refresh

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  Denis B

  • January 28, 2022 11:14
  • Edited

  Hi Luka,

  Thank you for contacting us.

  I've created private ticket for you, you should receive email notification regarding this. In this reply to this ticket, please, provide us admin access to WP dashboard and cPanel credentials, we'll check the problem.

  Best regards,
  Denis.

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  Karol Lagodzki

  • November 25, 2022 16:45

  I am having the same problem using Brizy Pro. The "This page needs a refresh. You’ve probably updated this page (or another page) in a different tab or browser" error occurs and only when I try to change the text color. My PHP database is 512M, and I have cleaned the database and optimized all images, and the problem still persists. My admin email is admin@klagodzki.com, or you can contact me through the email address registered with Brizy.

  The site is klagodzki.com, and it's currently in maintenance mode.

  Thank you.

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  Karol Lagodzki

  • November 28, 2022 00:41

  I just want to confirm that I'm still having this problem. If I pick a color that is a style default, then I'm fine, but if I try to change either the color or the transparency, I am still seeing this error.

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  KC George

  • November 28, 2022 03:32

  Hi Karol,

  Can you do few compatibility checks?

  1. Are you using WordPress 5.9 or above? https://jmp.sh/iqlQrFw
  2. Are you using PHP 7.4 or above https://jmp.sh/XrkFgLV
  3. Are you using a theme compatible with Brizy? Twenty Twenty One and these themes work well with Brizy https://www.brizy.io/theme-partners Please try changing your theme to Blocksy for example and see if you see the same error. 
  4. Do you have a plugin which is incompatible with Brizy? If none of the above helps, please deactivate one plugin at a time and check if the problem persists.

  After changing your theme, if you continue to have the same issue, please get back to us. We will need access to your WordPress Dashboard to troubleshoot the issue for you.

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