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Brizy Pro causes a fatal error

Comments

5 comments

  • Alex

    Hi,

    Can I know from which version you are trying to update? What's the current version? Is the license active and added in Brizy settings?

    by the way, when you update to PRO do you already have the latest version for Brizy Free?

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  • Francois Gossieaux

    Hi Alex, I was upgrading to Pro 2.3.21 and Brizy 2.3.28 from the previous version. License was input over a year ago. I have a lifetime Brizy pro license. And yes, I upgraded the regular version first. Francois 

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  • Alex

    Hi Francois,

    that's strange. Can you still reproduce the problem on your site? If so, we would like to create a private ticket and inspect this in your dashboard.

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  • Francois Gossieaux

    Hi Alex, You are more than welcome. I am not sure how to create a ticket anymore, or that is what I would have done in the first place. If you let me know how to do it, I will send you credentials so you can log in to my site. I tried turning off all other plugins and it still would not work until we made those changes. Francois

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  • KC George

    Hi Francois,

    I have created a private ticket for you. Please check your email and share your WordPress credentials in your reply email.

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