site broken after update

Tatsiana Greenberg

• January 25, 2022 18:12

i had to upload an older version of brizy to make my sites work. it was all out of alignment after the latest update. 

it affected some sites but not all. so that was very strange.

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  Doina P

  • January 25, 2022 18:24

  Hello Tatsiana,

  Thank you for your message!

  Can you please clear all the cache and disable the plugins and themes that you do not use? At the same time, please send us the link to the website where you encounter the problem. Thank you!

  With kind regards,

  Doina

   

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  Tatsiana Greenberg

  • January 25, 2022 18:33

  I don't have any plugins that I don't use. and I cleared cache

  I installed the latest version on brizy so you can see how the site looks.

  also on the old version site looks ok but the drop-down menu doesn't work. I cannot have my site looking like this.

  i had to do and upload old version of brizy on bunch of my other sites so they look ok, but now drop-down isn't working. I don't know what to do. 

  https://lawncaretacoma.com

   

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  Doina P

  • January 25, 2022 18:36

  Hi,

  Thank you for the details!

  Can you please check if in WP dashboard in the Settings both WordPress Address and Site Address start with https and not with http. Example: https://jumpshare.com/v/1bwFgqX8ms30TinxCLzw Hope this helps!

  Kind regards,

  Doina

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  Tatsiana Greenberg

  • January 26, 2022 14:26

  That fixed it. Thank you 

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  Doina P

  • January 26, 2022 16:11

  I am happy to hear that! If you have any other questions or encounter some problems, feel free to ask! We will be happy to help.

  Kind regards,

  Doina

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  Tatsiana Greenberg

  • January 27, 2022 06:32

  I submitted another ticket for another site. That site I don't want to use a pro version since pro version is paid by my employer. But with this new update stop down doesn’t work. I did all of the same steps to fix things like you told me and that worked to make the site look good. But drop down didn’t work still. But the moment I uploaded pro version it got fixed. Menu is a function that is in the free version, so why doesn’t it work properly without pro version? SPAM

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  Permanently deleted user

  • February 02, 2022 09:07

  Hello Tatsiana,

  Thank you for contacting us.

  This is how the Brizy plugin works, you must always have both Free and Pro plugins updated to the latest version.

  Best regards, Nelea.

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  Tatsiana Greenberg

  • February 03, 2022 07:23

  This is not the problem. The problem is that feature of the free version with the latest update are not working properly. Tatsiana Greenberg  SPAM

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  Tatsiana Greenberg

  • February 03, 2022 07:23

  This is a screenshoot of menu not dropping down. Which is a huge issue. Menu is a standard feature in free version. And it is not working. Also another screenshot of what happens if I try to add the menu when just in free version. It needs to be fixed. Menu is a feature of a free version and it always worked before. Here is the site, so you can see for yourself https://beautyclubcapecod.com SPAM

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  Permanently deleted user

  • February 03, 2022 07:42
  • Edited

  Hi,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  P.S. Please do not reply to the notification email - noreply@brizy.zendesk.com .The emails will be received as spam and they will not be posted here.

  Best regards, Nelea.

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