Can not edit the exisiting project

Linh Tinh

• January 25, 2022 07:49
• Edited

I'm using the Cloud version and have some existing projects. But one day, i can not load the project to edit:

error: Something went wrong

I also sent an email to support@brizy.io but no one replied.

Could you help me?

0

• 

  Doina P

  • January 25, 2022 09:03

  Hello Linh,

  Thank you for your message!

  Actually we responded to the ticket but we haven't heard back from you. Anyway, could you please send us the URL link of the project https://jmp.sh/NDj8G3w where you encounter this problem? Thank you.

  With kind regards,

  Doina

   

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  Linh Tinh

  • January 25, 2022 11:44

  Hi Doina,

  I can't find any email from Brizy Support team.

  By the way, this is the project

  https://www.brizy.cloud/projects/5611634/editor/page/25105

  or

  https://www.prestasoo.com/prestashop-modules/documenthemix

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  Doina P

  • January 25, 2022 20:57

  Hi,

  Thank you for your message and details!

  We will investigate this and come back to you with an answer as soon as possible! Thank you for your patience.

  With kind regards,

  Doina

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