Brizy is not loading

Marie-Helene Julien

• January 24, 2022 22:02

Hello

All day today, I haven't been able to load the Brizy page builder (on wordpress) Everything on my website is working fine, but every attempt to "edit with Brizy" gives me the loading Brizy screen for eternity... I installed WooCommerce today, but can't confirm if it was working before

I don't know where to start asking for help. Do I need to ask something from my hosting? 

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  Doina P

  • January 25, 2022 18:50

  Hello Marie,

  Thank you for your message!

  Can you please confirm that you encounter this problem with the latest version of Brizy : Free 2.3.28 and Pro 2.3.21? At the same time, please delete all the cache and disable the plugins and themes you do not use.

  Kind regards,

  Doina

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  Marie-Helene Julien

  • January 26, 2022 02:01

  Hello

  yes, everything is up to date. I deactivated my Woocommerce plugin, and that did it. The problem is WooCommerce. When I activate WooCommerce everything is working fine except I can't edit with Brizy ( I have Brizy pro) If this is something I need to talk to with my hosting I would need help to explain the technical stuff... Any help would be appreciated!

  thank you 

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  Doina P

  • January 26, 2022 17:52

  Hello Marie,

  Thank you for your message!

  Yes, indeed the problem seems to be WooCommerce. Try to contact the host and see what they'll tell you! If something happens, write to us.

  Kind regards,

  Doina

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  Marie-Helene Julien

  • January 27, 2022 04:25

  My hosting is asking what specific server tweaks would be required...i need help here...

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  Mihail Stremenovskii

  • January 28, 2022 13:38

  Hello!
  My name is Mihail, from Brizy support team.

  I've created a private ticket, you should receive an email notification regarding this. 
  In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard. 

  Let us know the results.
  Kind regards, 
  Mihail

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  Tyler Fulcher

  • March 27, 2023 21:06

  I am having this same issue now. My host provider cannot address the issue. What was the solution?

   

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  Ariel H.

  • March 28, 2023 08:47

  Hi Tyler,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/4417770222097
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Tyler Fulcher

  • March 28, 2023 10:27

  Thanks! I sent the email with the info.

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  Ariel H.

  • March 28, 2023 11:09

  Hi Tyler,

  Thank you for your cooperation.

  I assume that when you first created your pages, you immediately clicked on the Edit with Brizy button without adding a title and publishing the page.
  This approach should work, however, for some reason it's different on your website.
  To avoid this, before you hit the Edit with Brizy button, please add a title and hit the publish button.

  For existing pages that cannot be edited, you can change the status to published. This should resolve the issue.

  This is demonstrated on this screencast - https://youtu.be/pUFK4IukbEU

  I hope this helps.

  Best regards,
  Ariel H.

   

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