Images and Background images are not visible in Brizy Pro Editor

Sandeep Sharma

• January 24, 2022 08:14

Hi,

i am facing an issue with the background images and images both in the editor mode of brizy pro, though same could be seen when pages are published.

 

 

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  Doina P

  • January 24, 2022 14:41

  Hello,

  Thank you for your message!

  Can you please make sure you have the latest version of Brizy: Free 2.3.28 and Pro 2.3.21? At the same time send us some screenshots or a video-recording with the problem that you have. Thank you and hope to hear from you soon!

  With kind regards,

  Doina

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  Sandeep Sharma

  • January 25, 2022 08:34
  • Edited

  Hi Doina,

  Thank you for the reply.

  I have updated Brizy Pro to latest version 2.3.21 but i am still getting the same problem in the editor .i am attaching herewith the screenshot for your reference.

  

  Once we publish the pages images are visible. Sending you the published page of same page created above.

  

  Hoping this will be resolved as earliest as possible.

  Thanks and regards

   

  -1
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  Mihail Stremenovskii

  • January 26, 2022 11:01

  Hello!
  My name is Mihail, from Brizy support team.

  I've created a private ticket, you should receive an email notification regarding this.
  In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard.

  Let us know the results.
  Kind regards,
  Mihail

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  Sandeep Sharma

  • January 31, 2022 07:46

  Hello!

  Thanks for the reply.

  Our company norms does not allow us to share the admin details , however i can share the email-id of our administrator whom you can guide or instruct.

  Regards

   

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  Mihail Stremenovskii

  • January 31, 2022 16:17

  Hello!

  Please try this solution, one after another. 

  1. Please make sure that you are using the latest Brizy plugin versions, which are 2.3.28 for Brizy free and 2.3.21 for Brizy Pro.
  Try to fully reinstall plugins (deactivate, remove, install again)
  Clear the website cache and check your page again.
  After it, go to Settings --> Permalinks and push the save button. In general WordPress settings, I mean.

  2.  Make sure the WordPress URL and the Site URL have the same, secured URL - httpS ;
  In this example, these URLs are not correct - https://jumpshare.com/v/z1TlsFvSYJuFsAODaU6U both should be httpS. Just add an S at the end of the prefix.

  Let us know if all is working fine. 

  Thank you!
  Best regards,
  Mihail.

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  Sandeep Sharma

  • February 10, 2022 13:33

  Hello!

  Thanks for the mail.

  We tried all the options (except for https) and we are still getting the error. Due to certain norms we can not have an https on the domain where we are currently using Brizy.

  But we like your product and we are looking forward to work with the tool once we create an environment for it.

  Till the time I kindly request you to refund the amount as we will not be using the tool on our current site 

  Given below are the order details:

   

  Payment Amount: 164.37 USD

  Payment Reference: 32582816-36636006

   Login: sandeep.sharma@candorworks.com

   

  Thanks n regards

   

   

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  Permanently deleted user

  • February 10, 2022 14:30

  Hello,

  Your subscription with Brizy PRO has been refunded your payment and ensured that the subscription is now canceled. I can, therefore, confirm that you will receive the refund within 1-3 working days and that you will not be billed again for this product in the future.

  Thanks for your business and hope to see you again in the future. 

  Best regards, Nelea.

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