Updating problem

Marcus Vicente

• January 21, 2022 02:23

Hello

 

When I click to "update with brizy" on one of my pages it goes back in time.

It goes to a previous page that's been long outdated(between May and June).

 

Thanks

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• 

  Permanently deleted user

  • January 21, 2022 11:04

  Hi Marcus,

  Thank you for your message.

  Unfortunately, it is a strange issue for us and we didn't encounter it on other users or in our tests. Therefore we can't understand where can be the problem. Please make sure that you are using the latest versions of Brizy Free 2.3.28 and Brizy Pro 2.3.21? Could you please deactivate all plugins except Brizy Free and Brizy Pro, activate one WP default theme and check again the issue? Could you please send us a video record of this issue? 

  Best regards, Nelea.

   

   

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  Marcus Vicente

  • January 21, 2022 15:50

  Hello

  Brizy and brizy pro are the only activated here.

  https://streamable.com/gqvhze

   

  Thank you

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  Yvonne Breuer

  • January 23, 2022 15:14

  Hi Nelea, i have the same issue. I have updated two sites. One Site works fine. The other website is down. 
  
  Regards, Yvonne

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  Doina P

  • January 24, 2022 10:28

  Hello Yvonne,

  Thank you for your message!

  Please send us the links to the websites where you encounter this problems. Thank you and hope to hear from you soon!

  Kind regards,

  Doina

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  Yvonne Breuer

  • January 24, 2022 12:56

  Hi Doina, thank you for your quick response. This is the website with the problem: https://sass-photoart.de/ Regards, Yvonne Sass Photoart | 

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  Doina P

  • January 24, 2022 14:38

  Hello Yvonne,

  Thank you for your message and details!

  Please check if in WP dashboard in the Settings both WordPress Address and Site Address start with https and not with http. Example: https://jumpshare.com/v/1bwFgqX8ms30TinxCLzw . Once you fix this, everything should work fine. Hope this helps!

  With kind regards,

  Doina

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  Marcus Vicente

  • January 24, 2022 15:43

  hi

  Any word on my issue?

  Thanks

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  Alex

  • January 24, 2022 19:13

  Hi Marcus,

  sorry for not getting back to you sooner.

  Checked your screen recording and it looks like a cache issue. Can you please confirm you have disabled all your optimization plugins and have the same problem? Maybe you have a cache on the server-side(kinsta)? or Cloudflare cache?

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  Yvonne Breuer

  • January 26, 2022 16:14

  Hi Doina thank you! It works. Kind regards, Yvonne :)

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  Marcus Vicente

  • February 02, 2022 15:08

  Hey Alex

  Yes I disabled all plugins, cleared cache and its still going back in time.

   

  About 8 months to be exact.

  Thank you

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  Alex

  • February 02, 2022 19:08

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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