Payment

Baru Muturi

• January 20, 2022 16:55

How do I update the payment details? My card expired and the subscription is renewing in 3 days.

I can't find the location on the site to update my payment information.

0

• 

  Permanently deleted user

  • January 20, 2022 17:22

  Hi Baru Muturi,

  Thank you for your message.

  If you want to change the credit card payment you will need to go to your Account, click on Payment and scroll down until you will see Update. Please click on Update and change the credit card.

  Best regards,

  Nelea.

  0
• 

  Baru Muturi

  • January 21, 2022 11:31

  Thank you for the reply, The "update card information" should be somewhere more visible. I was unable to access support for some time because my subscription expired.

  Luckily I checked my email and the reply was there. 
  
  I have updated the subscription but on WordPress, I get the message that the license has expired even after I deactivated and activated the license again. How do I proceed or is it something that will be resolved after some time?

  0
• 

  Permanently deleted user

  • January 21, 2022 11:42

  Hi,

  Can you please send us a page screen where you have encountered the message with the expired license?

  Please, make sure you have the latest Brizy updates: Brizy FREE 2.3.28 and Brizy PRO 2.3.21 version.

  Best regards, Nelea.

  0
• 

  Baru Muturi

  • January 22, 2022 07:33

  I think it was a time issue, it resolved itself after a few hours. 
  
  Thanks for the support.

  0
• 

  Permanently deleted user

  • January 22, 2022 15:30

  You are welcome, have a nice day.

  0

Please sign in to leave a comment.