Website broken after update to 2.3.21

Mark Draper

• January 18, 2022 07:31

I had an email to say my site has updates to 2.3.21. When I checked the site it looked a total mess.  This has happened before.  I've cleared the cache, turned off all server optimisations, and it still looks a mess.

 

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  Natalia Chitoroaga

  • January 18, 2022 07:43

  Hi Mark!

  Thank you for your message.

  Open your project with Brizy and click on the Update button. Clear also the browser and the WordPress cache. If you have a server cache option, please disable it.

  Let me know if it worked. 

   

  Regards, Natalia 

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  Mark Draper

  • January 18, 2022 07:46

  Hi,

  I've done all these steps already and it didn't do anything.

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  Natalia Chitoroaga

  • January 18, 2022 07:48

  Hi, 

  I will create a private message for this post. Please send me the wp creds, I will look into this issue right now.

   

  Thank you!

  Natalia 

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  Novado LLC

  • January 19, 2022 19:35

  This same thing happened to me and my company website is down. Please contact me ASAP!

   

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  Doina P

  • January 19, 2022 19:38

  Hi,

  Thank you for your message!

  Have you done all the steps my colleague has mentioned above?

  Kind regards,

  Doina

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  Christian Findt

  • January 20, 2022 00:22

  Hi All,

  I still have the same problem, and yes, I cleared all caches.

  The website has been broken since 2.3.20 and remains broken with the .21 update.
  Please, fix this bug ASAP.

  Thanks.

  Christian

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  Permanently deleted user

  • January 20, 2022 09:17

  Hi Christian,

  Thank you for contacting us.

  Make sure the WordPress URL and the Site URL have the same, secured URL - httpS ;
  In this example, these URLs are not correct - https://jumpshare.com/v/z1TlsFvSYJuFsAODaU6U both should be httpS. Just add an S at the end of the prefix. If this will not work, please sent us the URL of your website then we will open an issue for you.

  Bets regards, Nelea.

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  Michelle Huang

  • January 25, 2022 16:44

  Hello, I am also facing a similar issue at https://michellekhuang.com/

  I've followed all the steps above, made sure I am using the most recent versions of Brizy + Brizy Free, tried updating the pages manually, cleared all the caches, and have made sure that the URLs are secured.

  Please help ASAP!

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  Doina P

  • January 25, 2022 17:41

  Hello Michelle,

  Thank you for your message and details!

  I will create a private ticket for you and one of my colleagues will come back to you as soon as possible! Please make sure you give them all the details that you need! Hope this helps!

  Kind regards,

  Doina

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