Site not working since recent update

Duane Perry

• January 17, 2022 20:34

Since a recent wordpress update, my site is not longer working properly.  I've updated the Brizy plugins (which usually corrects the issue) but that doesn't seem to work any longer.  When I edit using the Brizy builder, my site looks as it should but when I go to preview following an attempt to update...this is all I see (see attached)

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  Doina P

  • January 17, 2022 21:09

  Hello Duane,

  Thank you for your message! 

  I apologize for this inconvenience. I confirm it is an issue from our latest Brizy plugin updates. Our development team is informed already and we are working to fix this issue. I will come back with an additional notification about this fix.

  Until we will have a new release (we will inform all users about the new version) please, downgrade to the previous plugin versions:

  - To downgrade the FREE plugin, go to this website - https://wordpress.org/plugins/brizy/advanced/, scroll down to the Previous Version paragraph, select version 2.3.26 from the drop-down list https://jumpshare.com/v/i49QwZEisH0wW8lh36hg and click on the Download button; upload the plugin manually in your WordPress dashboard.

  - To downgrade the PRO plugin, log into your Brizy account, and download version 2.3.19 - https://jumpshare.com/v/5dCAqcFO8X7bnBBwPQ8f; upload the plugin manually in your WordPress dashboard.

  Thank you for your patience.

  Kind regards,

  Doina

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  Riaan Oliver

  • January 24, 2022 02:12

  Hi there,

  Just wanted to check if this has now been resolved? I have a few websites that is has this issue.

  Thanks very much
  Riaan 

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  Mihail Stremenovskii

  • January 24, 2022 11:15

  Hello
  Thank you for your patience.

  We released a new update for Brizy FREE and Brizy PRO plugins. Please, update to the latest versions:
  Brizy FREE 2.3.28
  Brizy PRO 2.3.21.

  Let us know if you have any other questions or issues.
  Kind regards,
  Mihail

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  Riaan Oliver

  • January 24, 2022 20:30

  Hi Mihail,

  I have upgraded to the suggested however, this does not fix the issue on two of my client's sites. All client and server-side cached has been cleared. 

  Thanks very much.
  Riaan

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  Mihail Stremenovskii

  • January 25, 2022 08:00

  Hello!

  Make sure the WordPress URL and the Site URL have the same, secured URL - httpS ;
  In this example, these URLs are not correct - https://jumpshare.com/v/z1TlsFvSYJuFsAODaU6U both should be httpS. Just add an S at the end of the prefix.

  Let us know if all is working fine. Thank you!

  Best regards,
  Mihail.

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  Benaiah Brown

  • January 26, 2022 04:52

  My site seems to be having the same issue. Please advise.

  https://thedentalimplantplace.com

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  Mihail Stremenovskii

  • January 26, 2022 13:04

  Hello!

  Please make sure that you are using the latest Brizy plugin versions, which are 2.3.28 for Brizy free and 2.3.21 for Brizy Pro.
  Try to fully reinstall plugins (deactivate, remove, install again)
  Clear the website cache and check your page again.
  After it, go to Settings --> Permalinks and push the save button. In general WordPress settings, I mean.

  Let me know the results.
  Kind regards,
  Mihail

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  Benaiah Brown

  • January 26, 2022 15:01

  How do I reinstall the plugins without destroying all of my work on the site?

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  Alex

  • January 27, 2022 15:57

  Hi,

  all settings are stored in the database so you can manually delete the plugins from WordPress -> Plugins then install them again. After activation, all pages will look the same as before.

  For any eventuality I recommend you to have a backup before starting any modification or plugin update.

  btw: I see your site works well: https://jumpshare.com/v/mBALUT5f2xhonxJLapR2

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  Christoph Kottke

  • January 27, 2022 18:15

  I've the same issue. Reinstall the Plugins does not change anything (www.kanzleihaus-din.de)

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  Benaiah Brown

  • January 27, 2022 21:36
  • Edited

  The site only worked because I restored a backup. In fact, at some point today it went down again. 

  Can you please walk me through how exactly I can do delete the plugins without destroying my site? Where can I see the site in the settings? Is it in Brizy Cloud? Where is all of the work backed up? Before I do this, I'd like more information about how this works.

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  Denis B

  • January 28, 2022 11:26

  Hi Christoph and Benaiah,

  Thank you for your messages.

  If latest versions of Brizy are installed on your website (Brizy FREE 2.3.28 and Brizy PRO 2.3.21) and you have issue with website not displaying correctly, olease, open Settings page in your WP dashboard and make sure that both WordPress and Site address start with https and not with http: View screenshot.

  Let me know if this worked.

  Best regards,
  Denis.

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  Christoph Kottke

  • January 28, 2022 11:29

  Hi Denis,

  my settings have always been "https://" on both. So there's nothing i can do.

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  Denis B

  • January 28, 2022 11:31

  Hi Christoph,

  Thank you for your reply. 

  I've created private ticket for you, you should receive email notification. In reply to this ticket, please, provide us admin access to WP dashboard and FTP/cPanel credentials, we'll check the problem.

  Best regards,
  Denis.

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  Prakash Sugumaran

  • July 20, 2022 05:26

  Since a recent brizy update, my site is not longer working properly. I haved activate brizy using licence key, but not loading site.

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  Permanently deleted user

  • July 20, 2022 06:46

  Hi,

  Thank you for contacting us.

  Can you confirm that you are using the latest versions of Brizy Free 2.4.2 and Brizy Pro 2.4.2?  Could you please temporarily deactivate all external plugins (except Brizy Free and Brizy Pro ) and activate one of these recommended themes:  https://www.brizy.io/theme-partners? Then please clear the browser cache and check if the issue still appears.

  Best regards, Nelea.

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