White Loading Screen After Updating Brizy

Caitlin Rice

• January 17, 2022 17:06

Hi! Unfortunately, I have a website client who did not update their plugins for a verrry long time. I'm working with them to do a re-design of their website now. There are a couple things...

1) I updated the plugins on their live site and now I'm getting a white screen continuous loading. To fix it, I deactivated all plugins and activated generic WP theme. The site then loads. I then reactivated Brizy free plugin and got the continuous loading white screen again. For their live site, I downloaded SeedProd for maintenance mode page and that is working. 

2) To try to get their live site back up, I restored a backup of the site from Jan. 16 - before I updated the plugins this morning. That did not work. So, I deactivated all plugins except SeedProd and the maintenance page is live. 

3) In order to figure this out not on a live site and to do the redesign, I created a staging site, hosted on SiteGround. I deleted Astra theme, astra child theme, and both free and pro Brizy plugins. I re-uploaded everything and activated it. Now what I am seeing is this - https://staging4.abolishslavery.us/ - When I go to edit the page in Brizy - it is designed like the live site, but it doesn't show up that way when you visit the staging site. 

I don't know what to do next. I'd like to keep the design and the content and not start from scratch on the staging site... Plus, I'd also like to get their live site back up without the white screen of death. Any help is much appreciated. Thanks! 

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  Caitlin Rice

  • January 17, 2022 17:10

  Update - the staging site is loading with Brizy properly now. I didn't do anything, just refreshed the page after writing this post and it looks good! 

  I still would like to get their live site back up without the white screen of death and when I push the new design to the live site, I hope it goes smoothly. Thanks!

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  Caitlin Rice

  • January 17, 2022 17:18

  Hi again. The issue is fixed. I just did what I did on the staging site to the live site and it is loading right - https://abolishslavery.us/ 

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  Doina P

  • January 17, 2022 18:40

  Hello Cait,

  Thank you for your message!

  We are sorry that you encountered this issue but I am glad that everything got sorted out. If you have any other questions or encounter any other issues, please feel free to ask! We will be happy to help.

  With kind regards,

  Doina

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