Page Preview suddenly broken

Permanently deleted user

• January 17, 2022 09:21

Dear Brizy Team,

I am developing a site since a while on www.best-baueisen.at

Site looked great and I was editing tablet and mobile resolutions last thing on Friday. Everything worked fine and looked good in brizy-editor and on the live site.

This morning when looking at the site all is displaying fine in the brizy-editor still but the preview and live site are completely distorted, showing no images and multiple buttons in the wrong spots. This looks similar like the brizy plugin would be deactivated or similar. 

I did check that my plugins brizy and brizy pro are active and updated to the latest version. 

Please let me know what seems to be the issue and how I could fix it.

Homepage Editor view:

 

Home page Live view:

 

You do have an admin login user that we already used for other tickets using hello@brizy.io as email. The password I am sending  you again via mail to support@brizy.io 

Please let me know if you need additional information.

This is a rather big problem for me, so I really hope you can help me soon. 

Thank you for your excellent support,

best regards,

Max

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  Permanently deleted user

  • January 17, 2022 15:11

  Hi Max,

  Thank you for contacting us.

  Please update to the latest version of Brizy Free 2.3.28 and Brizy Pro 2.3.21, clear the browser cache and check again if the issue still occurs.

  Best regards, Nelea.

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