Brizy page broken on front end display.

Patrick Naraine

• January 15, 2022 19:37

I am having a major problem with Brizy pages not working on the frontend. I uninstalled all plugins except Brizy. Next, uninstall Brizy Free and Pro, then reinstalled. I even tried a fresh install of WordPress and different browsers. The problem first appeared after I installed the last update or when I was working on a Mega Menu, not sure. The pages work fine in the builder but will not work on the frontend. Can someone please get back to me so I share my site credentials.

Thank you.

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  Mihail Stremenovskii

  • January 17, 2022 12:48
  • Edited

  Hello!

  My name is Mihail, Brizy support team.

  I've created a private ticket, you should receive an email notification regarding this. In this ticket, please, provide us the link to your website and admin access to the WP dashboard, we would like to check the problem from your dashboard. 

  Kind regards,

  Mihail

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  Ondrej Holiencin

  • January 17, 2022 11:01

  Hi Mihail, there seem to be many people having the same issue. Are you expecting everyone to raise a new ticket? Btw you misspelled Brizy.

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  Mihail Stremenovskii

  • January 17, 2022 12:52

  Hello Ondrej!

  Thank you for your message. No, I don't plan to raise a ticket every time. According to the issue you mentioned in your posts in another thread, I apologize for this inconvenience. I confirm it is an issue from our latest Brizy plugin updates.
  This bug was not detected by our testing team using the beta version, before the release;
  therefore we could reproduce it only on the live projects. I apologize.
  Our development team is informed already and we are working to fix this issue.

  If you use Brizy WordPress, you can easily roll back to the previous version, using the following instructions:

  - To downgrade the FREE plugin, go to this website - https://wordpress.org/plugins/brizy/advanced/, scroll down to the Previous Version paragraph, select version 2.3.26 from the drop-down list https://jumpshare.com/v/i49QwZEisH0wW8lh36hg and click on the Download button; upload the plugin manually in your WordPress dashboard.

  - To downgrade the PRO plugin, log into your Brizy account, and download version 2.3.19 - https://jumpshare.com/v/5dCAqcFO8X7bnBBwPQ8f;  upload the plugin manually in your WordPress dashboard.

  Thank you, for your patience!
  Kind regards,
  Mihail

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  Mihail Stremenovskii

  • January 18, 2022 09:49

  Hello
  Thank you for your patience.

  We just released a new update for Brizy FREE and Brizy PRO plugins. Please, update to the latest versions:
  Brizy FREE 2.3.28
  Brizy PRO 2.3.21.

  Let us know if you have any other questions or issues.
  Kind regards,
  Mihail

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