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Brizy version different from live website

Adam Newbold
  • Edited

Hello Brizy team,

Many of the sites I've created are showing differently on the Brizy back end compared with the live site.

  • All are running Brizy Free Version 2.3.27 and Brizy Pro Version 2.3.20

There are some major font style issues between the backend and live site. For example, text that should be left aligned is centered. Or text that should be white color is now black. When I make edits, they are not changed on the live site.

Things I've already tried (and they didn't solve it):

  • Turning off all plugins except for Brizy.
  • Clearing my browser cache.
  • Flushing/clearing the cache on my server (I use SiteGround for hosting).
  • Using different browsers to test.
  • Even reinstalling older versions of the sites (from my UpDraft plugin) didn't fix it for some reason.

Here's how it looks "live" from what I can see:

 

Here's the view from Brizy back end:

 

Another issue - related, I think - is that often when I click "Update" on Brizy, it appears to save it, but the live site doesn't show the change at all. I've done it with simple text changes just to test it - and it won't show the change. 

What additional info do you need to look into this and see if it's a Brizy-related problem, or something with my hosting provider? This issue is happening on at least 3 sites I've built with Brizy, all hosted on the same provider.

Many thanks,

Adam

4

Comments

9 comments

Date Votes
  • Nelea

    Hello Adam,

    I'm sorry for this inconvenience.

    We could reproduce this problem. We have already created an internal issue and our developers will investigate how we can solve this problem as soon as possible. Thank you for your patience and for reporting to us.

    Best regards, Nelea,

    0
  • Diane Wolf

    I'm having the same problem Brizy Cloud Pro

     

    0
  • Adam Newbold
    • Edited

    Thank you, Nelea. I hope your team can fix it soon.

    I have no control over how my sites look now - they are "stuck" and I can't make changes via Brizy. Not only is it concerning (and makes me afraid to work on jobs for clients if I can't trust the Brizy system), but it also just looks bad on the live page.

    Thanks,

    Adam

     

    For example... this is in Brizy:

     

    Here's the live site:

    0
  • Riaan Oliver
    • Edited

    I have also noticed that there is now no spacing/margin in paragraphs after the latest update.

    Custom colours are not displaying if it's not part of your "style" 9 colours or opacity is also not working.

    0
  • Nelea

    Hi All,

    We are very sorry about this inconvenience. Our development team is informed already and we are working to fix this issue as soon as possible. I will come back with an additional notification about this fix.

    Best regards, Nelea.

    0
  • Yannik Brandenberger

    Hi there,

    I've the exact same problem... Im looking forward to a soon fix :)

    0
  • Denis B.

    Hi everyone,

    Denis here from Brizy Support department. Thank you for your patience.

    We just released a new update for Brizy FREE and Brizy PRO plugins. Please, update to the latest versions:

    Brizy FREE 2.3.28
    Brizy PRO 2.3.21.

    If you are using Brizy Cloud, the update is released too, so you can edit your pages as before.

    Kind regards,
    Denis.

    0
  • Adam Newbold

    Hi Denis,

    Thank you to you and your team for your work on this. 

    Sadly, though, I'm still having issues with my sites even after updating to the latest versions you just released. One of my sites is "back to normal" but won't actually show any new updates I make to it. I test it with simple changes to text (like adding a letter) and it doesn't show up on the live site. (https://www.anew.hk/)

    Another site has not gone back to normal at all and remains totally messed up. This site is using the white label version of Brizy. I made it for my client, but it looks awful now. (https://thequintessentialhongkong.com/) 

    Here's what I've tried:

    • Updating to the all new FREE and PRO versions of Brizy
    • Clearing my cache
    • Testing on mobile (using a different network than my laptop)
    • Using a different browser to check
    • Turning off all other plugins

    Please let me know what can be done to help resolve this.

    Thank you!

    Adam

     

    0
  • Nelea

    Hi Adam,

    Thank you for contacting us.

    Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

    Best regards, Nelea.

    0

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