Brizy update broke my site

Completed

Nick Stein

• January 15, 2022 11:29

After updating Brizy and Brizy Pro, my site no longer loads properly. I can still work on pages as normal but when I view them they don't load properly. I've tried both in firefox and chrome. Still works on mobile though. It is a woo commerce site.

https://squibble.shop/

Cheers,Nick

 

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  Permanently deleted user

  • January 17, 2022 08:00

  Hi Nick,

  Thank you for contacting us.

  Could you confirm that you are using the latest Brizy FRee 2.3.27 and Pro version 2.3.20? Could you please temporarily deactivate all external plugins (except Brizy Free, Brizy Pro ) and activate a WP default theme and check again this issue?

  Best regards, Nelea.

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  Nick Stein

  • January 17, 2022 08:37

  Hi Nelea,

  I confirm I'm using the latest Brizy plugins. Installing them coincided with the problem. I've carried out your recommendations, but they didn't work. The problem persists.

  Kind regards, Nick

   

   

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  Nick Stein

  • January 17, 2022 08:40

  Still works on mobile btw

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  Permanently deleted user

  • January 17, 2022 10:26

  Hi Nick,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Nick Stein

  • January 18, 2022 08:22

  Hi Nelea,

  Have you made any progress in finding the source of the problem?

  Kind regards,

  Nick

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  Nick Stein

  • January 18, 2022 08:30

  Hi Nelea, Wordpress login detail....SPAM

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  Permanently deleted user

  • January 18, 2022 09:42

  Hi Nick,

  Looks like you replied to the non-reply@zendesk.brizy.io email address, your last message with login details was received as spam. Now we recover it and send it to my colleague. Soon you will receive an email with a reply.

  Best regards, Nelea.

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  Natalia Chitoroaga

  • January 18, 2022 14:07
  • Edited

  Fixed by updating the Brizy plugin to the latest version (Brizy FREE 2.3.28 + Brizy PRO 2.3.21) + corrected the WordPress URL in the wp dashboard https://jumpshare.com/v/z1TlsFvSYJuFsAODaU6U

   

   

   

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