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Brizy update broke my site

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8 comments

  • Nelea Stanila

    Hi Nick,

    Thank you for contacting us.

    Could you confirm that you are using the latest Brizy FRee 2.3.27 and Pro version 2.3.20? Could you please temporarily deactivate all external plugins (except Brizy Free, Brizy Pro ) and activate a WP default theme and check again this issue?

    Best regards, Nelea.

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  • Nick Stein

    Hi Nelea,

    I confirm I'm using the latest Brizy plugins. Installing them coincided with the problem. I've carried out your recommendations, but they didn't work. The problem persists.

    Kind regards, Nick

     

     

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  • Nick Stein

    Still works on mobile btw

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  • Nelea Stanila

    Hi Nick,

    We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

    Best regards, Nelea.

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  • Nick Stein

    Hi Nelea,

    Have you made any progress in finding the source of the problem?

    Kind regards,

    Nick

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  • Nick Stein

    Hi Nelea, Wordpress login detail....SPAM

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  • Nelea Stanila

    Hi Nick,

    Looks like you replied to the non-reply@zendesk.brizy.io email address, your last message with login details was received as spam. Now we recover it and send it to my colleague. Soon you will receive an email with a reply.

    Best regards, Nelea.

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  • Natalia Chitoroaga

    Fixed by updating the Brizy plugin to the latest version (Brizy FREE 2.3.28 + Brizy PRO 2.3.21) + corrected the WordPress URL in the wp dashboard https://jumpshare.com/v/z1TlsFvSYJuFsAODaU6U

     

     

     

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