change of plan content
Hi,
last year I bought a personal plan that included 3 page edits. From January, one of my pages is down because you changed the content of your personal plan. If I have paid for a year in advance for a given service, I should be able to use it until the end of its validity! Please restore the ability to edit more than one page, otherwise I will want a refund
-
Hello,
Thank you for contacting us.
We checked your account, you have 3 sites, all the sites works fine, please see here :
3.https://hashtagdietcatering.pl/
Any changes we make to the plans will only affect the users who will buy the new plans. We did not make any modifications to the old plans. So, the new changes did not affect you, and you still have 3 sites.
Best regards, Nelea.
0 -
After the last update, the following message is displayed:Brizy Pro: You can't use a One Site License on a multisite installation.On the https://misterholister.pl/ website, the moving menu has stopped working because it shows that it is only for brizy pro. How do you fix it then?
0 -
Hi,
We are very sorry, this is an issue on our part. Our developer team is still working to fix the issue as soon as possible.
Sorry for the inconvenience.
Best regards, Nelea.
0 -
4 days have passed since the moving menu on www.misterholister.pl is not available. It does not work at all on mobile devices. Can you do something about it? Because of this error, my website is not readable, which means I lose potential customers ...
0 -
Hi Mateusz,
Please, try to clear browser cache and activate one of default WordPress themes and check if problem is still there.
Looking forward to your reply.
Best regards,
Denis.0 -
unfortunately it did not help ;(0 -
Hi Mateusz,
I have answered this question in another post, please let's keep the discussion in one post.
Best regards, Nelea.
0 -
that post is about my other side. I have a problem with the menu at www.misterholister.pl. As I wrote to you before, the menu has stopped working on some subpages for some time, and now I can not update the brizy pro because it shows information that my license has expired, although I have bought it until June.
0 -
Hi,
I have checked the account with this email kep....@gmail.com, here the license is active until jul26. Perhaps you have another account, can you tell please me the email and I will check?
Best regards, Nelea.
0 -
I only have one account. But from the moment you changed the price list, where the pro personal brizy was for 3 pages, and now is only for one, I get info popping up for one that my license has expired here. I can't update it and I have a problem with the menu
0 -
Hi,
This issue was fixed in our last update, please update Brizy plugins to the latest versions of Brizy Free 2.3.28 and Brizy Pro 2.3.21 and this issue will disappear.
Best regards, Nelea.
0 -
How can I update it if it says that I can't update the plug-in because the license has expired?
0 -
Hi,
We have checked your account and the license is not expired. Please send us a screenshot so we can see where is the issue. Also, please try to reinstall Brizy plugins (deactivate, remove, install again).
Best regards, Nelea.
0 -
I tried all the suggested ways, unfortunately it didn't help.
The menu is only movable in page editing. I attach a movie
0
Please sign in to leave a comment.
Comments
14 comments