Dashboard Error Message about license

Donna Price

• January 11, 2022 18:15

I'm getting an error message on my dashboard that I can't use a pro license on a multi-site but I don't have a multi-site.  How do I resolve?  Do I need to resolve?

Thanks

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  Doina P

  • January 11, 2022 18:58

  Hello Donna,

  Thank you for your message!

  Firstly I would kindly ask you to make sure you have the latest versions: Brizy Free 2.3.26 and Pro 2.3.19. At the same time, please clear all the cache and send us a screenshot with the issue that you encounter. Thank you and hope to  hear from you soon!

  With kind regards,

  Doina

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  Donna Price

  • January 11, 2022 19:37

  

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  Doina P

  • January 11, 2022 19:51

  Hi again,

  You can find your licenses in your Brizy account in "WP Licenses" tab: View screenshot. Try to deactivate license there after you deactivate it in your WP dashboard. Please tell us how things turned out! 

  Kind regards,

  Doina

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  Donna Price

  • January 12, 2022 16:39

  I deactivated the license in both places.  Should I be using that same license to reactivate?  That is what I did and it still says I have a multi-site.  Not sure why as I have had this installed for a while now.  I do have a couple of new plugins installed on the site.  Could that be interfering??

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  Permanently deleted user

  • January 12, 2022 17:05

  Hi,

  Sorry, it is an issue on our part. We have already created an internal issue on this topic and our developers are looking into it. I will come back with a message when I have news about it.

  Best regards, Nelea.

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