Video loop not working

Tim Bramwell

• January 11, 2022 17:01

The video loop is not working for my youtube links. It just plays the video once even though I have autoplay and loop on. 

Have the Brizy free and pro both installed and updated to the most current version. 

 

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  Permanently deleted user

  • January 11, 2022 17:23

  Hello Tim,

  Thank you for contacting us.

  I tried to reproduce the problem you reported but all seems to work fine. Can you please confirm that you are using the latest Brizy versions - Free 2.3.26. and PRO 2.3.19. If you have any cache plugin please disable it, then clear the browser cache and check this issue again. 

  Best regards, Nelea.

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  Tim Bramwell

  • January 11, 2022 19:31
  • Edited

  Hi Nelea,
  
  I checked and the Pro version I have is 2.3.18. I have updated it to 2.3.19 and the loop function is still not working. I have also cleared my browser cache and plugins. 

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  Doina P

  • January 11, 2022 19:26

  Hello Tim,

  Thank you for your message!

  Please uninstall the plugin and install it again and try to update it! Hope this helps.

  With kind regards,

  Doina

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  Tim Bramwell

  • January 11, 2022 19:33

  I've done the update, browser cache/plugin clear, and uninstalled the plugin and installed it again. The video loop is still not working. 

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  Doina P

  • January 11, 2022 19:46

  Hello Tim,

  Thank you for your message and sorry for my misunderstanding! I thought that you couldn't update to the latest version so I asked you to disable the plugin. Please send the YouTube link that you use so I can test it myself. Thank you!

  With kind regards,

  Doina

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  Tim Bramwell

  • January 11, 2022 19:48

  https://www.youtube.com/watch?v=xpZhW61Heko

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  Doina P

  • January 11, 2022 20:09

  Hi again,

  I have tested and everything just works fine .When I set the YouTube video on the background and activate the "loop"  and "auto-play" option all is working fine on both modes (editor and preview). Can you please make sure both this options are activated? Could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the same problem? Could you send us the URL link of this page? 

  Kind regards,

  Doina

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  Tim Bramwell

  • January 11, 2022 20:14

  I also have some videos playing from the cover, which only has loop available. Loop is on, and those are also not working.

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  Doina P

  • January 11, 2022 20:24

  As I mentioned before, can you please send us the URL to your website where you encounter this problem?

  Thank you so much!

  Kind regards,

  Doina 

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  Tim Bramwell

  • January 11, 2022 22:00

  https://asccreative.net/dev7/hydro/

   

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  Permanently deleted user

  • January 12, 2022 07:35

  Hello Tim,

  Thank you for contacting us.

  I have checked your website and the video loop work well, please see this video.

  Please let us know if you have any other questions.

  Best regards, Nelea.

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