"Project data should exist" error when trying to edit page

Roberto Enrique González Saldaña

• January 06, 2022 00:35
• Edited

Searching for the error "Project data should exist", i can´t fint a forum post with a solution and I can´t find a way to open a ticket with the login credentials to get help.

Yesterday I moved my web site using wp all in one migration and my site was working but by mistake from hostinger worpress manager I got the suggestion to instal a cache plugin and hostinger reinstalled wordpress from scratch, reseting my entire wordpress web site.

Today I restored with the same backup my web site but when trying to edit a page I get the error "Project data should exist"

Checking the plugin settings I find empty the icense field. I try to re enter the license and gives me a critical error. I will try to delete wordpress and install a new one from scratch.

UPDATE

Installing a new fresh wordpress didn´t helped. I still get the same error when trying to edit the pages and when trying to install the brizy license I get this:

"There has been a critical error on this website. Please see your site administrator email inbox for instructions.

Learn more about troubleshooting WordPress."

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  Permanently deleted user

  • January 06, 2022 07:19

  Hi Roberto,

  Thank you for all these details!

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Roberto Enrique González Saldaña

  • January 06, 2022 19:50

  It is safe to write here my wordpress credentials?

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  Permanently deleted user

  • January 08, 2022 16:26

  Hi,

  You can post the credentials here and we will not post them , or better please send the credentials in the email that you have received from us. Please check your email.

  Best regards, Nelea.

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  Roberto Enrique González Saldaña

  • January 14, 2022 03:43
  • Edited

  Somebody ask me for the credentials by email (Nelea Stanila)  and I already send them. Do you still need the information here?

  I thing there has been 7 days since the incident and I still got no answer.

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  Permanently deleted user

  • January 14, 2022 07:48

  Hi Roberto,

  My colleague asks you for the credentials in the email in order login to your account and fix the issue. Therefore she did not receive the credentials and the ticket was closed. I will open now another ticket, you will receive an email, then please send there the credentials to the website. 

  Best regards, Nelea.

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  Roberto Enrique González Saldaña

  • January 18, 2022 08:31

  It´s as easy to reopen the ticket. Site:.... SPAM"

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  Permanently deleted user

  • January 18, 2022 10:39

  Hi Roberto,

  Please check your email my college replied to you. Also, please do not reply to the non-reply@zendesck.brizy.io email address. Your last message was received as spam and we had to recover it.

  Best regards, Nelea.

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  Roberto Enrique González Saldaña

  • January 26, 2022 04:07

  Forget it. It seems its easier to re make the web site from scratch, rather than get support from a ticket.

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  Doina P

  • January 26, 2022 17:56

  Hello Roberto,

  Thank you for your message!

  Actually one of our colleagues responded to you. Please see this:

  We have not heard back from you ever since. 

  Regards,

  Doina

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  Roberto Enrique González Saldaña

  • January 27, 2022 06:34

  It´s no longer needed. I deleted the site and started from scratch. 

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