Texts published on webpage shift and loose characters (resulting in typeos) even after saving draft and publishing

Heinz Gassner

• January 03, 2022 18:27

Having an excruciating experience on the Brizy Cloud platform regarding self-generated typeos.
Words written properly shift, and loose characters after publishing.

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  Doina P

  • January 03, 2022 18:30

  Hello Heinz,

  Thank you for your message!

  First of all, I would kindly ask you to delete all the server and browser cache. At the same time, send us some screenshots/ a video or the link to the website where you encounter this issue? Since when did it happen and have you ever encountered it before? Thank you.

  With kind regards,

  Doina

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  Heinz Gassner

  • January 04, 2022 13:11

  Hello Doina,
  
  Thank you for the kind and quick reply.
  
  Here is a link, so you can have an idea of what we're going through:
  https://mauabr-my.sharepoint.com/:v:/g/personal/18_00136-0_maua_br/EaBiFOyCur9HuT95IBvG5fEBJtIy6fJapPmLesymikb35w?e=nMECHc
  Can I please have a walkthrough on how to purge my server and webpage cache?
  I have cleared my browser chache, but things remain the same.
  The team suspects we are using some combination of characters that is resulting in this bug. Is that possible?
  
  Best Regards,
  
  DLT 360 Team
  
  

   

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  Doina P

  • January 04, 2022 21:05
  • Edited

  Hello Heinz,

  Thank you for your message!

  Please see this, so you can see how to clear the cache an cookies. At the same time, can you please send us the link you are using so we can check it out and see if we encounter the same issues? Thank you!

  Kind regards,

  Doina

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  Heinz Gassner

  • January 04, 2022 21:29

  Hello Doina,
  
  The steps show in the link you sent were done sucessfuy before the last message that was sent to you, no changes on the problems we are having regarding typeos.

  This is the link for our current project that is experiencing issues:
  
  papaya8782254.brizy.site
  or
  http://dlt360consulting.net/
  
  Wait to hear from you soon!
  
  
  

   

  Best regards,
  
  DLT 360 Team

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  Heinz Gassner

  • January 06, 2022 18:49

  Hello,
  
  We are eager to solve this problem as soon as possible.
  Is there a chance we could have a quick web meeting for troubleshooting?
  
  Looking forward for your reply,
  
  DLT 360 Team

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  Doina P

  • January 06, 2022 19:41

  Hello,

  Thank you for your message!

  Unfortunately, we do not have the option of giving Support through a meeting. I will create a ticket for you and one of my colleagues will assist you as soon as possible! Hope this helps!

  Kind regards,

  Doina

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