Internal Popup (connected via button) - Message Not Sent Error

John Callandrello

• December 31, 2021 21:36

Hi,

I have an internal Brizzy Popup. The popup displays when a user clicks on "request a quote."

After filling out the form properly, the form throws an error, "Message not sent."

Wondering if this is a bug? Any fixes? See attached images.

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  Permanently deleted user

  • January 03, 2022 10:16

  Hello John,

  Could you please check if you followed all the steps from this article? Could you, please, check if you are using the latest versions of Brizy Free 2.3.25 and Brizy Pro 2.3.18? Please send the link to your website and we will check it, we need to take a look at the browser console.

  Best regards, Nelea.

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  John Callandrello

  • January 03, 2022 16:45
  • Edited

  Hi Nelea,

  https://containerninjas.com/ or 
  
  It also looks like we are using the updated versions:
  Brizy Free 2.3.25 and Brizy Pro 2.3.18

   

  P.S New domain will be transferred today. So if you can't find the site at the first URL - check https://www.wedoyourbookkeeping.com/

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  Permanently deleted user

  • January 03, 2022 16:51

  Hi John,

  Message Not sent" error indicates that for some reason, the form data is not being sent out through the default WordPress SMTP service. Can you try sending your form data through the Gmail option instead and see if it works? At the bottom of the Gmail setup screen, please enter a Gmail address as username and its password

  

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  John Callandrello

  • January 03, 2022 17:19
  • Edited

  Hi Nelea, 

  Still the same error. "Message not sent."

   

  FYI: The other email forms on the site work with WordPress.

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  Permanently deleted user

  • January 04, 2022 10:59

  Hi John,

  Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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