Broken editor and Pages
This was working at one point, but out of the blue, NO brizy pages are working. They are all saying, 'page not found'. URL's look like '/?page_id=36423&brizy-edit'.
I've tried disabling plugins and still same issue. I have brizy pro. And unless I can get this working, I will be requesting a refund.
UPDATE: I eventually saw a post on the forum with a suggestion to 'publish'. I published it on the quick edit and now I can see the page. HOWEVER, if I then try and edit with brizy again, I get to the page and it looks unstyled and no editing options are available. This is impeding on a rather time sensitive release so any suggestions will be appreciated.
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Hi Stefano,
Thank you for contacting us.
Could you, please, check if you are using the latest versions of Brizy Free 2.3.25 and Brizy Pro 2.3.18? Also, please send us a screenshot with the issue that you have encountered.
Best regards, Nelea.
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I've confirmed that i'm using the latest version of both plugins. I've attached screenshots.
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Hi Stefano,
Sorry, I did not see that you edited the first message.
Also, please give more info about your issue, a video record will help. You are editing the page with Brizy, like in this video and you don't have any elements to edit the page? Also, you should edit a page in the editor mode and not in the preview mode.
Best regards, Nelea.
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Here is a video. I am editing with the 'edit with brizy' not the preview.
https://www.loom.com/share/211592b2a6a64acf93f9d0e82fa892f01 -
Hi Stefano,
Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?
Best regards, Nelea.
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