Header error

Le Thua Huy

• December 22, 2021 07:55

Hi Support Team,

Our sticky hear have error when scroll down. There is some coding appear:

{ nav_item_0 menuId=’b871fe0aa2d73de568efcdd655e0d291′ itemId=’15fcb42866778d9d5d7134a60b27d18b’ }}
• Home
{{ end_nav_item_0 }}{{ nav_item_0 menuId=’b871fe0aa2d73de568efcdd655e0d291′ itemId=’fa383873bb139e8643b8ee12e0ab5127′ }}
• Giới thiệu
{{ end_nav_item_0 }}{{ nav_item_0 menuId=’b871fe0aa2d73de568efcdd655e0d291′ itemId=’84f412ead2bd30cb0135edbd8c007db3′ }}
• Website mẫu
{{ end_nav_item_0 }}{{ nav_item_0 menuId=’b871fe0aa2d73de568efcdd655e0d291′ itemId=’adbcd1aedbc2fe685f3e8e25efeed1d8′ }}
• Bảng giá
{{ end_nav_item_0 }}{{ nav_item_0 menuId=’b871fe0aa2d73de568efcdd655e0d291′ itemId=’e6f29e02f5550eec8d0315cded2312fe’ }}
• Dịch vụ
{{ end_nav_item_0 }}{{ nav_item_0 menuId=’b871fe0aa2d73de568efcdd655e0d291′ itemId=’90522201eaa3c769290fd0740071180c’ }}

Our url is live-now.events

Please look and hekp us. Thank you in advance.

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• 

  Permanently deleted user

  • December 22, 2021 08:13

  HI,

  Thank you for contacting us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.3.25 and Brizy Pro 2.3.18? Please disable your cache plugin, then please clear your browser cache. After this, this error will disappear.

  Best regards, Nelea.

   

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• 

  Le Thua Huy

  • December 22, 2021 08:38

  Hi Nelea,

  Thanks for quick feedback.

  We use Brizy Pro 2.3.16 and we don't have any cache plugin. We open it new browser in Incognito mode but the error still happen.

  Regards,

  0
• 

  Permanently deleted user

  • December 22, 2021 08:45
  • Edited

  Hi,

  This error occurred because the Brizy Free plugin was updated but the Pro plugin has not been updated.

  Please update Brizy PRO to the latest version 2.3.18, then clear the browser cache.

  Best regards, Nelea.

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• 

  Le Thua Huy

  • December 22, 2021 09:45

  My plugin list don't show a update for Brizy Pro, so how I do the update ?

  Thanks.

  0
• 

  Permanently deleted user

  • December 22, 2021 09:53

  HI,

  Please, go Dashboard > Updates, click "Check again" and then you should be able to update Brizy PRO: View screenshot.

  Best regards, Nelea.

  0
• 

  Le Thua Huy

  • December 22, 2021 10:17

  I did as you said but my dash only have "check again" for Wordpress. See the screenshots.

  Please note that we use Brizy in WP multisite and Brizy Pro was install in network (not network activate) and activated in main site. Could I download and re-install Brizy Pro 2.3.18 without any un-wanted result?

  https://1drv.ms/u/s!AvbcH7TRGRFVh6FdqoXpBdBCvKs2Pg?e=JD8RKn

  https://1drv.ms/u/s!AvbcH7TRGRFVh6FejAL3cCqVt1-_vQ?e=Ib2Eie 

   

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• 

  Natalia Chitoroaga

  • December 22, 2021 10:50

  Hi!

  You need to go to the Network admin dashboard - https://jmp.sh/rDAwHCr and manage with the plugin activation/deactivation processes. Check this video - https://www.youtube.com/watch?v=AsjvWDEsoXY 

  could I download and re-install Brizy Pro 2.3.18 without any un-wanted result? - yes, feel free to update manually by downloading and re-installed it again. 

  Regards, Natalia 

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• 

  Le Thua Huy

  • December 22, 2021 13:40

  Hi Natalia,

  After manually re-installed Brizy Pro 2.3.18, the error is gone. Thank you for your support.

  Regards,

  Huy

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  Permanently deleted user

  • December 22, 2021 13:52

  We are welcome, have a nice day.

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