WooCommerce cart and checkout do not display unless the page is reloaded

Wim Dewitte

• December 21, 2021 07:24

Hi,

I have inserted the WooCommerce cart and checkout in my Bizy pages, but in the front end they only display when I reload the page. So in first view, an almost empty page is displayed. Any ideas on why this might be happening? Once the page is reloaded again everything remains displayed, but there is a problem with the first loading. This also happens when I have inserted the cart and checkout with shortcode instead of the WooCommerce page element.

I'm using Brizy 2.3.25 and Brizy Pro 2.3.18.

Thank you for your help,
best regards,
Wim

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  Wim Dewitte

  • December 21, 2021 09:10

  Hi,
  
  It appears to be a conflict with the theme I'm using - Page Builder Framework. I've installed another theme and it works fine now.
  
  Best regards,
  Wim

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  Permanently deleted user

  • December 21, 2021 11:08

  Hello,

  I'm glad you managed to solve the problem. Let us know if you need anything else.

  Best regards, Nelea.

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  Wim Dewitte

  • December 21, 2021 16:38

  Hi Nelea
  
  I need to correct myself: the problem does not occur every time, but it does still occur. Can you help?
  
  Thank you,
  Wim

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  Doina P

  • December 21, 2021 18:03

  Hello Wim,

  Thank you for your message!

  Can you please send us the link with the page where you encounter this problem? Thank you!

  With kind regards,

  Doina

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  Wim Dewitte

  • December 21, 2021 20:19

  Hi Doina
  
  When you go to https://mandenmakerijderatelaar.be/product/houtmand-op-wielen/ and add the product to the cart, the cart may not appear when clicking through or the checkout may not appear on the following page. If it happens, it's most likely to happen when you visit the page for the first time. It's very irregular though, so I don't know if it will give you anything to go on.
  
  With this product, https://mandenmakerijderatelaar.be/product/tweedaagse-workshop/, an error appears when adding it to the shopping basket:

  5 op voorraad<\/p>\n","backorders_allowed":false,"dimensions":{"length":"","width":"","height":""},"dimensions_html":"N\/B","display_price":60,"display_regular_price":60,"image":{"title":"","caption":"","url":"","alt":"","src":"","srcset":false,"sizes":false},"image_id":0,"is_downloadable":false,"is_in_stock":true,"is_purchasable":true,"is_sold_individually":"yes","is_virtual":false,"max_qty":1,"min_qty":1,"price_html":"€<\/span>60,00<\/bdi><\/span><\/span>","sku":"","variation_description":"","variation_id":4913,"variation_is_active":true,"variation_is_visible":true,"weight":"","weight_html":"N\/B"},{"attributes":{"attribute_aantal-dagen":"enkel dag 1"},"availability_html":"

  5 op voorraad<\/p>\n","backorders_allowed":false,"dimensions":{"length":"","width":"","height":""},"dimensions_html":"N\/B","display_price":60,"display_regular_price":60,"image":{"title":"","caption":"","url":"","alt":"","src":"","srcset":false,"sizes":false},"image_id":0,"is_downloadable":false,"is_in_stock":true,"is_purchasable":true,"is_sold_individually":"yes","is_virtual":false,"max_qty":1,"min_qty":1,"price_html":"€<\/span>60,00<\/bdi><\/span><\/span>","sku":"","variation_description":"","variation_id":4990,"variation_is_active":true,"variation_is_visible":true,"weight":"","weight_html":"N\/B"},{"attributes":{"attribute_aantal-dagen":"2 dagen"},"availability_html":"

  5 op voorraad<\/p>\n","backorders_allowed":false,"dimensions":{"length":"","width":"","height":""},"dimensions_html":"N\/B","display_price":100,"display_regular_price":100,"image":{"title":"","caption":"","url":"","alt":"","src":"","srcset":false,"sizes":false},"image_id":0,"is_downloadable":false,"is_in_stock":true,"is_purchasable":true,"is_sold_individually":"yes","is_virtual":false,"max_qty":1,"min_qty":1,"price_html":"€<\/span>100,00<\/bdi><\/span><\/span>","sku":"","variation_description":"","variation_id":4912,"variation_is_active":true,"variation_is_visible":true,"weight":"","weight_html":"N\/B"}]">

  I'm not sure if this is a Brizy issue or a WooCommerce issue.
  
  Thank you for your help!
  Kind regards,
  Wim

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  Permanently deleted user

  • December 22, 2021 07:59

  Hello,

  Thank you for all those details.

  Unfortunately, this is an issue on our part and the team already are working to solve this problem.

  I'm sorry for this inconvenience.

  Best regards, Nelea.

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  Wim Dewitte

  • December 23, 2021 15:20

  Hi Nelea
  
  Thank you for letting me know. Could you please notify me when the solution is implemented? The site needs to go online before the end of the year, but I'd rather not put it online with an error.
  
  Thank you,
  best regards,
  Wim

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  Permanently deleted user

  • December 23, 2021 15:25

  Hi,

  Yes, of course, when we will fix this issue we will let you know.

  Best regards, Nelea.

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