Some images doesnot load on pages

Monash Unny

• December 20, 2021 20:10

Some of the images on my pages built on brizy wordpress does not load.
It seems to load on some computers and browsers but not on some.  I have been struggling with this issue for some time. I have tried disabling all other plugins, and the brizy plugins are all updated. Please let me know a fix immediately as this issue has been popping around for a while, and client projects are severely affected.

Here are is one page that has this issue. (i am facing it on multiple pages)
https://mintjewels.ae/buy-gold-dubai-revisit/

Here is how it appears on some browsers

This is how it should appear -

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  Doina P

  • December 20, 2021 20:26

  Hello,

  Thank you for your message!

  The problem with the images can be caused by the hosting. Can you please tell us what hosting do you use? Have you recently maybe migrate to another hosting? If yes, how did you migrate the site? Did you manually migrate the site or did you use an external plugin? Hope to hear from you soon!

  Kind regards,

  Doina

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  Monash Unny

  • December 21, 2021 08:15

  Hi,
  We are using siteground for the hosting. We have not migrated recently. This problem used to appear often and sometimes re uploading the images solved the problem. but this is now happening repeatedly and sometimes its the client who points the problem, because we cannot always monitor the page continuously.
  
  I can see the image appears broken, but can open the image link and it appears. See the recording here.
  
  
  

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  Doina P

  • December 21, 2021 18:06

  Hello,

  Thank you very much for your message!

  I will create a ticket for you and one of my colleagues will contact you as soon as possible! Please make sure to give them all the details that they need. Hope this helps!

  With kind regards,

  Doina

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  Monash Unny

  • January 06, 2022 18:56

  I'm very dissappointed with the customer service. I bought the lifetime plan and spend so much time and effort to create multiple client pages on brizy platforms. I can understand the  occasional hiccups that is expected with a new platform, but with a critical issue as this, I thought i'll get solved more quickly.

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  Doina P

  • January 06, 2022 19:25

  Hello,

  Thank you for your message!

  Actually one of my colleagues has reached out to you as you can see here: We have not heard a response from you! Please respond to the ticket so we can assist you. Hope this helps!

  Kind regards,

  Doina

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