Website only Showing Global Elements, contents gone! Site Messed Up (Urgent)
Website only Showing Global Elements, contents gone! Site Messed Up
The site was working correctly, we edited a link on an image of a global element, and bam, all the pages lost their content. I see that in the Database the contents still exist, but nothing is rendered.
Please help, this is urgent.
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Some are missing their content, others are simply corrupted like https://staging.maxilomartinez.com/mentoplastia/
where the contents are appearing below the Global Elements.
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Hi,
Thank you for contacting us.
Could you, please, check if you are using latest versions of Brizy Free 2.3.25 and Brizy Pro 2.3.18? If not could you please update it.
Please, try to deactivate all other plugins (except Brizy Free and Pro), clear cache, and check if the problem is still present. In case, if this doesn't help, please, try to activate one of the default WordPress themes (for example, Twenty Twenty-One) and check if icons will be displayed then.
Best regards, Nelea.
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Issue still present when we enabled a default theme.
We managed to restore the pages by moving to the previous version and moving to the current again. But the issue is far from resolved. We are afraid that this WILL arise again when the templates are edited again.
Damaged Site.
https://staging.maxilomartinez.com/mentoplastia/
Working Site:
https://siteb.maxilomartinez.com/mentoplastia/
The issue arise when changing a link to a global element.
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Hi,
that's what I see: https://jmp.sh/sHORAfF so it seems to work. Could you make the changes that cause the problem and record the screen during this time? Please do this on the staging copy so that the live site is not influenced.
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