Lifetime access to Brizy Cloud Builder is not showing up in my options to choose from...who to contact for support?

Wesley Walden

• December 15, 2021 19:47

Hello, support!

I purchased lifetime access to Brizy cloud for 3 domains and when I log into my account - I can not figure out where Brizy cloud is.  It used to be shown with my WordPress plugins, but not anymore.

When I go to the Brizy cloud login area - it doesn't know who I am and password reset doesn't know me either.

I need admin support - not community support.  Not sure how to manage support with this forum.

Thank you.

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  Alex

  • December 15, 2021 21:39

  Hi,

  we can solve this here. I'll check your account with the sales department and come back with an update. But please note that it's almost 12pm where we are, so we won't be able to do that until tomorrow.  I'll keep you up to date.

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  Wesley Walden

  • December 16, 2021 00:20

  Super - you are totally fine.

  I purchased one code here:
  https://appsumo.com/products/brizy/#appsumo-plans

  I used to venture off into the cloud portion of Brizy through the same portal I log into.

  It just doesn't even show up now.

  I have Appsumo Invoice, can provide codes, and whatever else is needed.
  
  

  You are perfectly fine, thank you for your support.

   

  Wes

   

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  Alex

  • December 16, 2021 13:36

  Hi Wes,

  everything seems to be fine with your account. I saw the purchase from Appsumo: https://jmp.sh/OPdYa8Q We have generated a new password for you, which I will send to you immediately in private. Please log in with the new data and let me know if everything is fine.

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