The website cannot be reached
I buyed brizy pro 2 weeks ago.
It seems to work fine, but when I start building a page and I go to save draft, the website stops working. The domain is not reachable anymore. This takes about 15min and I have to start new from scratch. Then the same happens.
I installed WordPress 5.8.2 new and installed only the free versio of brizy.
Same shit happens!
Please help!
-
Hello,
Thank you for getting in touch with us.
Please install the Pro version too. Please make sure that you are using the latest versions of Brizy Free 2.3.23 and Brizy Pro 2.3.17. Let us know if all is working fine. Thank you.
Best regards, Nelea.
0 -
Thank you for the answer.
I have the latest versions.
I tried ELEMENTOR now and it works fine.
In brizy I even can not upload a picture. It crashes right away. Like everytime when I try to do something. It is annoying!
0 -
Hi,
Please disable all plugins, except Brizy, and check again this issue. Can you please send some screenshots of the specific issue you have mentioned or a video record?
Best regards, Nelea.
0 -
Hi Nelea,
your support is great. Thanks!
I uploaded a video to youtube for you.
0 -
It will be ready to view in 35min...
0 -
...and the comparison:
0 -
Hello Christian,
Thank you very much for your message and the details!
We are sorry that you encounter this issue. I tried to reproduce your problem, but I couldn't so this means the problem is on your end. First of all, I would kindly ask for you to make sure you have both the Free and Pro versions to Brizy updated to the latest versions. See this. Besides this, please clear all the browser and server cache. At the same, try to disable the Brizy plugins and see if the problems still occurs. Hope this helps and hope to hear from you soon!
With kind regards,
Doina
0 -
Hi Doina,
How could you reproduce my problem???
I have both the Free and Pro versions to Brizy updated to the latest versions! Pro is 2.3.17
The browser cache is cleared.
Wordpress.org is a complete new installation. Total clean. No plugins, no old website, nothing.
What do you mean by disabling Brizy plugins?
The problem only occures by using Brizy!
Without it everything is running perfectly.
I disabled and activated the Brizy plugins.
Still the same.
Regards.
Christian
0 -
No changes when I use Microsoft Edge.
0 -
Hello Christian,
Thank you for your message and all the details!
By "reproducing your problem", I meant - I tried to do everything you showed in the video to see if I will encounter the same issues as you do and I didn't. Everything worked well on my end so this means something in your dashboard is not working alright. I will contact one of my supervisors about this issue and come back to you with a solution and answer as soon as possible. Thank you for understanding and the patience!
With the best regards,
Doina
0
Please sign in to leave a comment.
Comments
10 comments