FORM Dropdown fields not working
I have a global form created that is being used on all pages of the website (bottom section of the page). The dropdown fields of the form are not working as on clicking there are no options shown hence the user can't choose any. Since these fields are mandatory to be filled, there are no forms being submitted hence no leads generated. This happened only recently after an upgrade to BrizyPRO.
I have already tried recreating the form, adding/deleting fields, clearing cache and updating the plugins - nothing works. Please help!
A similar post is this - https://support.brizy.io/hc/en-us/community/posts/4408559577873-FORMS-NOT-WORKING-SLIDER-NOT-WORKING?input_string=FORM%20Dropdown%20fields%20not%20working - however it was 2 months ago and seems its resolved.
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Hello,
We are very sorry for this inconvenience
Yes, we know about this issue and our developers are working to solve it as soon as possible.
Best regards, Nelea.
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Hi! I just updated the Free and Pro plugins to their latest versions 2.3.24 and 2.3.17 respectively.
The issue is STILL THE SAME. Is it not solved in the latest update? I am not receiving any inquiries from the website.
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Hi,
At the moment this issue was not solved. We’re actually working on fixing that bug at the moment. When it will be solved we will inform you.
Apologizes again for all inconveniences we caused.
Best regards, Nelea.
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Hi,
Any update for me please? This is really hurting my business as the new year is around the corner and students can't register on the website - please HURRY!!!
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Hello,
I'm sorry for this inconvenience. Our developers already fixed it. Today or tomorrow we will release a new update and we plan to add the fix for this issue too.
Best regards, Nelea.
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