WP Auto Update (enabled) on both Brizy Free and Brizy Pro - lagging issues cause websites to crash

Ann Soriano

• December 13, 2021 22:59
• Edited

Hi,

When Auto Update for plugins are enabled in WP, Brizy Free gets updated first and then 3 or 4 hours later or (x) number of hours later Brizy Pro gets updated.  On some recent updates, issues occur that breaks the website.

I have fixed the issues by MANUALLY logging into WP admin and updating Brizy Pro.

Is it possible to SHORTEN the (x) number of hours for Brizy Pro update to 1 hour or less once Brizy Free is updated?

This will eliminate the unnecessary number of Tech Support posts that is easily fixed when Brizy Pro is updated simultaneously with Brizy Free.

Below are the steps on what I mean:

(1) Brizy Free has been updated and Brizy Pro will be updated in 3 hours.  Site has the main menu and hamburger menu issues:

 

(2) I manually updated Brizy Pro and issue is resolved.

0

• 

  Permanently deleted user

  • December 14, 2021 10:33
  • Edited

  Hi Ann,

  We are very sorry for this inconvenience. I will send all your suggestions to our managers. I see that you have already updated to the new Brizy pro version and the website is working well. 

  Best regards, Nelea.

  0
• 

  Ann Soriano

  • December 14, 2021 23:51

  Hi Nelea,

  Thanks for your reply.  However, I want re-assurance that the development team will make this change.  I have raised this issue before and seems the development team has NOT listened.

  If this is taken as a PRIORITY, it will eliminate:

  1. Unnecessary support posts to Brizy
  2. Frustration from us, your clients, specially if we have more than 50 client websites to fix.  It's already annoying as it is dealing with our client complaints that the website is not working when an update occurs.  The Brizy updates must be seamless.

  Can you let me know if this will be fixed at the next Brizy free & Pro updates?

  Thank you,

  Ann

   

  0
• 

  Permanently deleted user

  • December 15, 2021 08:36

  Hi Ann,

  Thank you for your letter and time.
  We always try that each update to be without bugs and we test a lot of Brizy builder all the time, as well. I assure you that your demand will be sent to our managers. It is very important to us to support our clients.

  Best regards, Nelea.

  0
• 

  Ann Soriano

  • December 16, 2021 00:35

  Thank you, Nelea.

  I look forward to this update.

  Enjoy the festive season!

  Regards,

  Ann

   

  0
• 

  Permanently deleted user

  • December 16, 2021 07:18

  Hi Ann,

  Thank you and Happy Holidays.

  Regards, Nelea.

  0

Please sign in to leave a comment.