Not able to embed script

KOH REE HAUR

• December 07, 2021 00:32

I am not able to embed my script shown below.

<script async src="https://widget.13chats.com/assets/loader.js" data-chats-widget-id="bfd64393-12ba-4092-9c27-94916dd4eea2"></script>

It keeps asking me to refresh.

Thank you

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  Permanently deleted user

  • December 07, 2021 11:38

  Hello,

  Thank you for your message.

  I have to introduce your code on the page and everything works well. Please see here. Please make sure that you are using the latest Brizy plugin versions, which are 2.3.22  for Brizy free and 2.3.16 for Brizy Pro. Try to fully reinstall plugins (deactivate, remove, install again) Clear the website cache and check your page again.   Also, could you please tell me what exactly error do you have?

  Best regards, Nelea.

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  KOH REE HAUR

  • December 07, 2021 17:40

  Hi Nelea, I cleared the website cache. However, I am still not able to do so. Maybe because of other plugins. The error message I have is as attached Thank you 

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  Doina P

  • December 07, 2021 19:55

  Hello,

  Thank you for your message!

  First of all, please do not reply to "no-reply emails" as they come to us in the SPAM folder. Because of this, the error message that you attached is not available to us. Besides this, please do deactivate the other plugins and see if you still encounter this issue. Hope this helps!

  With kind regards,

  Doina 

   

   

   

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  KOH REE HAUR

  • December 08, 2021 08:46

  Hi,

   Please help to add the script over there as I have used the template that was provided. I have attached error message

  

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  Permanently deleted user

  • December 08, 2021 09:21

  Hi,

  Thank you for all these details! We would like to check this problem from your dashboard.  We have created a private ticket for this request. You had to receive a notification regarding this by email. 

  Best regards, Nelea.

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  Wilson Vedana Jr

  • April 13, 2022 20:16
  • Edited

  did you guys found a solution? cant add script in embed section.. 

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  Permanently deleted user

  • April 14, 2022 06:44

  Hi Wilson,

  Thank you for contacting us.

  The problem for the above user was that he had a firewall or a security rule in his hosting dashboard. He contacted the hosting provider/ the server administrator and asked them to disable security rules for his website. Can you please check the same?

  Best regards, Nelea.

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