Favicon Dissappeared

Jason Chen

• December 05, 2021 04:18

Favicon on the Brizy site dissappeared all of a sudden.  I checked the SEO favicon section and the favicon is still there but just not on the website.  Tried to load the site in 3 different browsers and it's just the generic favicon from Brizy.  So I deleted the favicon, saved and then reuploaded a favicon, still the same generic favicon.

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  Permanently deleted user

  • December 06, 2021 08:27

  Hi Jason,

  Thank you for contacting us.

  Thank you for your message. We tried to reproduce this inconvenience and find that you are right. The team is working on this bug and I hope to have a fix as soon as possible. Apologies for this inconvenience.

  Best regards, Nelea.

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  Tom G

  • January 04, 2022 02:18

  any fix? i still see this problem on my sites

  

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  Permanently deleted user

  • January 04, 2022 10:51

  Hi Tom,

  Thank you for contacting us.

  This issue was fixed, and everything is working well now, please see below. Could you please try to add again the favicon image, save it, clear the browser cache and check again?

  

  Best regards, Nelea.

   

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  Jason Chen

  • January 05, 2022 21:26

  The favicons are working on my sites.

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  Tom G

  • January 06, 2022 15:12

  Nelea Stanila - after post, someone from Brizy sent me message that it is fixed and after trying again it did work. 

  "clear the browser cache" - image i sent clearly shows part of the code getting into image name field, so no it was NOT browser cache

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  Doina P

  • January 06, 2022 18:30

  Hello Tom,

  Thank you for your message!

  We are glad that everything works now. My colleague said to you " This issue was fixed" and asked you to clear the cache once again , to make sure everything will be alright. Hope this helps! If you have any other questions or encounter problems in the future, feel free to ask! We will be happy to help!

  Kind regards,

  Doina

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