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Can't Scroll When Trying to Choose a Filter Source

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5 comments

  • Doina P

    Hello Kate,

    Thank you for your message!

    Can you please make sure you have the latest versions of Brizy: Free 2.3.21 and Pro 2.3.16. Clear all the cache and disable the plugins you do not use. Besides this, when did you encounter the problem? Hope to hear from you soon!

    With kind regards,

    Doina

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  • Kate Wilson

    Hello,

    Before I contacted you, I already updated the plugins (I am actually on 2.3.22 and 2.3.16) and tested for conflicts :) I don't have any. 

    https://tsmdemo.wpengine.com/ I can send private login if needed. 

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  • Doina P

    Hello Kate,

    Thank you very much for your message!

    I will create a private ticket for you and one of my colleagues will contact you as soon as possible. Please make sure to give them all the details that they need, including the WP credentials. This might take a while as our work day is coming to an end but in the next 12 hours, I will make sure someone approaches you. Thank you for understanding! 

    With the best regards,

    Doina

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  • Korede Adeyooye

    Hello, Doina,

    Pls am also having the same issue.  kindly assist.   

    Thanks 

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  • KC George

    Hi Korede,

    Can you try these and see if it helps?

    1. Please check if you are using a theme compatible with Brizy. These themes go well with Brizy. https://www.brizy.io/theme-partners. Twenty Twenty One works well with Brizy as well.
    2. Can you try deactivating plugins one by one and see if you see a change in the behavior.

    You should ideally see a scrollbar like in this image. If you do not have success with these steps, please let us know; we will take a look at your project to help you further. 

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