Ciritical Error After Brizy Update
I am using Brizy Pro and after update i am seeing critical error on my website.
You asked for application details to log into my account.
I am providing you the details, is this the right channel to send my login details or you will create another ticket?
Can we test it on my staging site, so that my live site will not be compromised. And after completion i can push the changes to live site??
I am waiting for your reply.
Regards,
Harshal
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Hi,
Thank you for your message.
Can you give us more details about your error? After this I will open a ticket.
Best regards, Nelea.
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An error of type E_ERROR was caused in line 26 of the file /wp-content/plugins/brizy/editor/storage/project.php. Error message: Uncaught Exception: Execution stopped.
Attempt to save invalid project data. in /wp-content/plugins/brizy/editor/storage/project.php:26
Stack trace:
#0 /wp-content/plugins/brizy/editor/project.php(327): Brizy_Editor_Storage_Project->loadStorage()
#1 /wp-content/plugins/brizy-pro/admin/license.php(53): Brizy_Editor_Project->saveStorage()
#2 /wp-content/plugins/brizy-pro/admin/license.php(254): BrizyPro_Admin_License->updateLicense()
#3 /wp-includes/class-wp-hook.php(303): BrizyPro_Admin_License->handleKeyActivation()
#4 /wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
#5 /wp-includes/plugin.php(470): WP_Hook->do_action()Help me solve this issue asap.
Previous Support Ticket id - #140920 -
Hi,
I just have checked Ticket 14092 and you didn't send us the wp credential, so we could not inspect your issue. I will open the second ticket, but please make sure that you will send the wp credential.
Best regards, Nelea.
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I think choosing Brizy was my biggest mistake.
Again after a new update my site has crashed with the same error.
Don't know what you guys are doing..
Really frustating...0 -
Hello,
Thank you for contacting us.
I have checked the above ticket, and the mistake was that one of the plugins you are using are adding some scripts that create the issue: View screenshot.
My colleague advises you to deactivate all 3rd party plugins except Brizy and check if the issue still will be present. The problem was fixed in this way.
This problem is not from the Brizy plugin but from another plugin. Could you please try again to fix this issue as you did the previous time?
Best regards, Nelea.
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Do you know the difference between a critical error or not??
The critical error is caused by Brizy and the same is reported here. After updating the brizy plugin the website crashes and becomes inaccessible.See the mail sent by wordpress to the site admin for details
Error Details
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An error of type E_ERROR was caused in line 26 of the file /wp-content/plugins/brizy/editor/stor age/project.php. Error message: Uncaught Exception: Execution stopped. Attempt to save invalid project data. in /wp-con tent/plugins/brizy/editor/stor age/project.php:26
Stack trace:
#0 /wp-content/plugins/brizy/editor/proj ect.php(327): Brizy_Editor_Storage_Project-> loadStorage()
#1 /wp-content/plugins/brizy-pro/admin/ license.php(53): Brizy_Editor_Project->saveStor age()
#2 /wp-content/plugins/brizy-pro/admin/ license.php(254): BrizyPro_Admin_License->update License()
#3 /wp-includes/class-wp-hook.php(303): BrizyPro_Admin_License->handle KeyActivation()
#4 /wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
#5 /wp-includes/plugin.php(470): WP_Hook->do_action()
#6 /home/680FYI : All the other plugins are deactivated.If this problem cannot be solved please tell me asap, i will have to shift to elementor for peace of mind. Every now and then i cannot explain the same thing.0 -
Hi,
I have created a private ticket for you and soon one of my colleagues will contact you for more information.Could you please send us the WP credentials to this site?You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?
Best regards, Nelea.
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