I can't add my custom domain when I've upgrade Brizy Pro

Giovanni Bisci

• November 26, 2021 11:28

Hello,

There's seem to be an error. I upgraded my Brizy Pro account to publish my website and to add my custom domain. I can't able to add my custom domain because it keeps saying "Upgrade" instead of "Choose". I've already Upgraded my Brizy Pro account so it should be good

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  Permanently deleted user

  • November 26, 2021 12:51

  Hi Giovanni,

  Thank you for your message.

  You have PRO in your account, you are the owner, and you have all the pro future, see here.

  In the second project, you have been invited by another person, another owner and you have the role of manager. The manager from here doesn't have the option/possibilities from another account. Please see here.  For more information about team members please see this video. If you need to publish the website, please ask the owner of that account to change your role.

  Best regards, Nelea.

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  Giovanni Bisci

  • November 26, 2021 13:35

  Hi Nelea,

  thank you for the explanation. I need to publish the website where I'm the manager and using my PRO. 

  Whitch role the owner have to assign me? Is only available View, Editor, Designer, Manager.

  Best Regards,

  Giovanni

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  Permanently deleted user

  • November 26, 2021 15:03

  Hi Giovanni,

  The problem is that the owner of this account:  emauele .......it , doesn't have any Cloud product that can allow publishing methods. You should ask your owner to upgrade his account.

  Best regards, Nelea.

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