Error with email (duplicate account)

Roman Garcia Valera

• November 25, 2021 18:17

Hello, I made a mistake when making the payment of the pro version, I entered an email that did not correspond to the account where I had the project, I need to recover the project from the other account. thx

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  Doina P

  • November 25, 2021 18:44

  Hello Roman,

  Thank you for your message!

  Can you please tell the email on what you have the project and the one on which you would like it to be? Thank you!

  With kind regards,

  Doina

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  Roman Garcia Valera

  • November 25, 2021 18:56

  I made the payment for the wordpress package and I need the brizy cloud, I want to request a refund to be able to pay it well with the correct email

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  Doina P

  • November 25, 2021 19:15

  Hi Roman,

  Thank you for the quick response!

  Still, we need the email with which you purchased the wordpress package. Thank you!

  With kind regards,

  Doina

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  Roman Garcia Valera

  • November 25, 2021 19:29

  romangv@mail.com

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  Permanently deleted user

  • November 26, 2021 08:56

  Hi Roman,

  I sow that you purchased the plan for Brizy Cloud, so we refunded the plan for Brizy WordPress. I can, therefore, confirm that you will receive the refund within 1-3 working days.

  Best regards, Nelea.

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