Page looks different when open with brizy, main block missing.

Agris Dulbinskis

• November 19, 2021 23:14

Here are example, left hand side it even look like it supposed to look, bet on main bit, different colours ect...

0

• 

  Doina P

  • November 20, 2021 05:06

  Hello Agris,

  Thank you for your message!

  Can you please tell us if you use Brizy Cloud or for WordPress? When did you encounter this problem? Maybe sent us a screen recording about this? Hope to hear from you soon!

  With kind regards,

  Doina

  0
• 

  Agris Dulbinskis

  • November 20, 2021 07:06

  WordPress. This problem encountered this week.

  0
• 

  Permanently deleted user

  • November 20, 2021 12:21

  Hello,

  Thank you for contacting us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.3.20 and Brizy Pro 2.3.15?

  Could you please disable your plugin one by one (except Brizy Free and Pro) and check if the problem still persists. If you have an optimization plugin and cache plugin, please disable it as well, then clear the cache.

  Finally, you can also switch to a default WordPress theme such as Twenty Nineteen, and check again the issue.  Let us know if all is working fine. Thank you.

  Best regards, Nelea.

  0
• 

  Agris Dulbinskis

  • November 21, 2021 13:34

  I have Brizy 2.3.15. I tried to disable one by one plugin, but it didn't do the trick. The problem still persists. I'm not sure if I know how to switch themes... Is there a chance you login into my WordPress account and see if can notice any problems and possibly fix them? Would that be possible, please? A

  0
• 

  Permanently deleted user

  • November 22, 2021 07:40

  Hi,

  I have created a ticket for you so please send your login details there and we will look into it.

  Best regards, Nelea.

  0

Please sign in to leave a comment.