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I have two plans active, I want to remove one

Comments

9 comments

  • Doina P

    Hello Ibrahim,

    Thank you for your message!

    Can you please tell us which plan do you want to be removed and provide us the email with which you purchased it? Hope to hear from you soon!

    With kind regards,

    Doina

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  • Hany Ibrahim

    I want to remove the Brizy PRO Studio and keep the agency one.

    The email is *****

    Also I want to know how to access my VIP Support

    0
  • Doina P

    Hello Ibrahim,

    We checked your account and we can not make a refund since you have the Studio plan since February. Besides this, there is no such thing as VIP Support. 

    Kind regards,

    Doina

    -1
  • Hany Ibrahim

    I don't want a refund I want to just cancel it

    Also Lietime updates & VIP support ???!!
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  • Hany Ibrahim

    When I try to get a license to the plug-in it works on the studio subscription not the agency one
    How can I fix this

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  • Natalia Chitoroaga

    Hello Ibrahim,

    Thank you for your message.

    I apologize for this late reply. 

    It is not quite good to have 2 different plans (Brizy Studio or Brizy Personal or Brizy Freelancer) combined with the Brizy Agency in the same account. In your case - you have the Studio plan that allows you to generate unlimited wp licenses. While the Agency only has 500 licenses. Therefore, when you generate a license, the priority will have the Studio plan, as the unlimited plan. 

    We can refund you the Agency plan or move this plan to another account. Let me know. 

     

    Also, for Agency users, we have direct email addresses - support@brizy.io and hello@brizy.io

     

    Regards, Natalia

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  • Hany Ibrahim

    Oh ok

    Can you please refund the Agency Plan then?

    Regards

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  • Hany Ibrahim

    ???

     

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  • Nelea Stanila

    Hi,

    Sorry for the late reply, support is limited on weekends.

    The refund for The Agency Plan has been already processed. You should receive the money.

    Best regards, Nelea.

     

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