Save block function not working in 2.3.20

Matthew Morling

• November 19, 2021 10:24

Since we updated the plugins on our sites to 2.3.20 the Save Block function no longer works. When you click save it refreshes the page and basically takes you out of the Brizy editor.

It worked fine in 2.3.18 as i tested this before i posted this message.

I've tried it on multiple devices so is not a device issue.

Thanks

Matthew 

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  Denis B

  • November 19, 2021 10:33

  Hi Matthew,

  Thank you for your message.

  Could you, please, let us know what browser are you using?

  Best regards,
  Denis.

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  Matthew Morling

  • November 19, 2021 10:50

  Hi Denis, we are using Chrome.

  Matt

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  Matthew Morling

  • November 19, 2021 10:58

  Just to let you know the same thing happens in Edge.

  Matt

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  Denis B

  • November 19, 2021 16:03

  Hi Matthew,

  Thank you for your reply.

  Just tested on locahost, saved blocks are loaded correctly in Chrome. Please, try to deactivate all 3rd party plugins (except Brizy) and clear browser cache. After that check if the problem will be solved. If problem still will be present, please, let me know.

  Best regards,
  Denis.

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  Matthew Morling

  • November 22, 2021 09:51

  Hi Denis, i've deactivated all the plugins and cleared the cache and it still doesn't work as it used to.

  Thanks

  Matthew

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  Matthew Morling

  • November 22, 2021 09:55

  Hi Denis, i should add this is happening on more than 1 site that we operate. Any site that we have upgraded to that version now doesn't work. Any site that is using the older version does work

  Matthew

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  Denis B

  • November 22, 2021 16:08

  Hi Matthew,

  Thank you for your reply.

  I've created private ticket for you. In this ticket, please, provide us link to your website, admin access to WP dashboard and FTP credentials, our developers will debug the problem.

  Best regards,
  Denis.

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  Denis B

  • November 23, 2021 15:52

  Hi Matthew,

  There is indeed an issue with this functionality. I just had discussion with the team. This issue was already reported by other users and team already fixed this. Fix will be included in nearest update. We'll let you know when update will be available for download.

  Sorry for the inconvenience.

  Best regards,
  Denis.

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