Slider & Background Images Doesn't Show up

Id Hidayah

• November 18, 2021 16:30
• Edited

 

Hi there,

 I have a membership plugin on my site and when a member logged in, some images, including the logo of the site doesn't appear. The portion where the image should be just doesn't load. 

However, when not login, all images, will load just fine.

When editing, images are there no problem.

Here's some screenshot to show what I mean.

When not logged in:

 

When logged in:

 

I couldn't figure out why this happen. Please please help.

 

0

• 

  Doina P

  • November 18, 2021 19:05

  Hello Id,

  Thank you for your message!

  Can you please send us the link to your page so we can look at the core of the problem? Hope to hear from you soon!

  Kind regards,

  Doina

  0
• 

  Id Hidayah

  • November 19, 2021 01:33

  Hi Doina,

  The page link is: https://www.mypreschoolhub.com

  Please note that you have to be logged in as a member before you can see the discrepancies mentioned. 

  Specifically here :https://www.mypreschoolhub.com/welcome/

   

  0
• 

  Permanently deleted user

  • November 19, 2021 09:27

  Hello,

  If you have a cache plugin installed, could you please disable it and check again if the image appears?

  Let us know if all is working fine. Thank you

  Best regards, Nelea.

  0
• 

  Id Hidayah

  • November 19, 2021 09:51

  Hi I do not have any cache plugin.

  All other plugins have been deactivated.

  These are the only ones left.

  

   

  Image still does not appear :(

  0
• 

  Permanently deleted user

  • November 19, 2021 10:14

  Hi,

  I created a private ticket on this request. You had to receive a notification regarding this on email. Could you send to us in that private message the WP credentials to this site? We will check this problem from the dashboard.

  Best regards, Nelea.

  0

Please sign in to leave a comment.