Issues with Library Sync & Error "something went wrong"

Tyler Ans

• November 17, 2021 21:03

Hi, 

I have fully updated Brizy free and Pro along with brizy cloud. 

Issue #1: Cloud Library Sync, I do not see where I can connect my account so that I can use my save brizy cloud layouts on WP.  I have attached a screen shot of where it should be. 

Issue#2: Something went wrong error, I have been trying to edit a page with brizy builder but all I get is "something went wrong" and it just hangs there. When I go back it shows as draft.

 

What do I do for either?

 

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  Doina P

  • November 17, 2021 21:56

  Hello Tyler,

  Thank you for your message! 

  Issue #1: Synchronization is done between your WordPress site and your Brizy Cloud account. 

  Issue #2: Could you please send us the URL of the project where you encounter this issue? Thank you.

  Kind regards,

  Doina

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  Thomas Schmid

  • January 17, 2022 21:51

  i have the same issues ! Saved Brizy Cloud Library is syncing to Account , i can't use the Brizy Cloud temple on my wordpress website! when i click download temple then ( couldn't download the saved layouts)

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  Doina P

  • January 17, 2022 22:13

  Hello Thomas,

  Thank you for your message!

  I apologize for this inconvenience. I confirm it is an issue from our latest Brizy plugin updates. Our development team is informed already and we are working to fix this issue. I will come back with an additional notification about this fix.

  Thank you for your patience.

  Kind regards,

  Doina

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