Sendinblue integration doesen't work anymore

Matthias Hahn

• November 15, 2021 10:15

The sendinblue integration not working: "Your E-Mail could not be send"

Things I have checked:

1. Edit Integration shows only spinning circle for ever

2. Delete Integration on brizy-> Integrations

3. Try to do a new integration shows only spinning circle

4. Check the API on sendinblue website -> working

5. Check the API on Webserver outside Brizy with curl ->working

6. Install older Version of brizy pro 2.3.14 -> same problem

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  Permanently deleted user

  • November 15, 2021 15:56

  Hi,

  Please make sure that you are using the latest Brizy plugin versions, which are 2.3.20 for Brizy free and 2.3.15 for Brizy Pro. Try to fully reinstall plugins (deactivate, remove, install again). Clear the website cache and check your page again.

  Could you please temporarily deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you receive the same problem?

  Best regards, Nelea.

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  Matthias Hahn

  • November 17, 2021 09:25

  Hi,

  I have tested to deactivate all plug-ins and found that the problem is caused by the cloudflare plug-in.

  https://wordpress.org/plugins/cloudflare/

  I have installed the latest version 4.7.0

  So the plug-in is not neccesary to drive the site, but how can I found the root cause and where to fix in Brizy or cloudflare?

  Thanks.

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  Denis B

  • November 17, 2021 15:24

  Hi Matthias,

  Thank you for your reply.

  If I understand correctly after deactivating "Cloudflare" plugin integration is working as it should and email are being sent?

  Kind regards,
  Denis.

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  Matthias Hahn

  • November 17, 2021 16:07

  Yes, it works without the cloudflare plug-in.

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  Doina P

  • November 18, 2021 19:48

  Hello Matthias,

  Thank you for your message!

  If it works without the cloudflare plugin, then the problem is on their end. I would advice you to write to the Support from cloudflare. Here is the link. They will help you fix this. If you have any other questions, feel free to ask! We will be happy to help.

  With the best regards,

  Doina

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