Leads - How to Delete

Jim Baker

• November 15, 2021 06:16

Hello:

I am having problems deleting leads.  I see the option "Move to trash" and I select that and it does not move anything to the trash.  I do not even see where the "trash" would be located.

Any pointers are appreciated.  The site is up to date with the latest Brizy versions.

Thanks,

Jim

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  Permanently deleted user

  • November 15, 2021 09:06

  Hi Jim,

  Please make sure that you are using the latest Brizy plugin versions, which are 2.3.20 for Brizy free and 2.3.15 for Brizy Pro. Try to fully reinstall plugins (deactivate, remove, install again) Clear the website cache and try to delete again the leads. If it doesn't work, please send us a video you the problem that you encounter.

  Best regards, Nelea.

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  Jim Baker

  • November 22, 2021 03:55

  Hi Nelea:

  No those things did not work.

  I do not see how to send a video in this string.

  Thanks,

  Jim

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  Permanently deleted user

  • November 22, 2021 08:02

  Hi Jim,

  Please disable all plugins, except Brizy (Free and Pro), and check again this issue. You can do a video with Jumpshare and send us the link.

  Best regards, Nelea.

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  Jim Baker

  • November 22, 2021 15:53

  Hi Nelea:

  Okay, so I disabled all plugins except for Brizy and Brizy Pro.  That seemed to do the trick as the leads went to the trash.

  So now, how do I delete the trash?

  Also, is this a hiccup with the Leads or will I have to do this every time?

  Thanks,

  Jim

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  Permanently deleted user

  • November 22, 2021 17:08

  Hi Jim,

  Any contact form that is connected with an app integration saves the Leads in your WordPress admin. This is accessible in your WP Admin > Brizy > Leads section, see here. So, the issue is from one plugin, you should disable all the plugins one by one and check which plugin caused this problem, and do not connect it again so that errors do not occur.

  Best regards, Nelea.

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  Harry K.

  • February 01, 2023 09:43
  • Edited

  @Jim: you can delete the trashed leads using this URL: https://<your domain>/wp-admin/edit.php?post_type=editor-form-entry&post_status=trash 

  Replace <your domain> in the URL with your domain name`

  @brizy: please add a button to the leads screen to access the trash on the leads page 

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