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Show "critical error" on activate Brizy free plugin

Ken Tam

I upgraded PHP version from 5.6 to 7.4, then everytime active Brizy free plugin the site frontend will show "There has been a critical error on this website."

When deactivate Brizy free plugin the site will show plain text content only...

Here are the messages from debug.log:

PHP Fatal error:  Uncaught Brizy_Editor_Http_Exceptions_ResponseException in /home/xxxxx/public_html/wp-content/plugins/brizy/editor/http/client.php:93
Stack trace:
#0 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/api/client.php(226): Brizy_Editor_Http_Client->request(Object(Brizy_Admin_UrlIterator), Array, 'POST')
#1 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/user.php(122): Brizy_Editor_API_Client->compile_page(Object(Brizy_Editor_Project), '{"triggers":[{"...', Array, Object(Brizy_Admin_UrlIterator))
#2 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/post.php(319): Brizy_Editor_User->compile_page(Object(Brizy_Editor_Project), Object(Brizy_Editor_Post))
#3 /home/xxxxx/public_html/wp-content/plugins/brizy/admin/popups/main.php(44): Brizy_Editor_Post->compile_page()
#4 /home/xxxxx/public_html/wp-includes/class-wp-hook.php(303): Brizy_Admin_Popups_Main->enqueuePopupScripts('')
#5 /home/xxxxx/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#6  in /home/xxxxx/public_html/wp-content/plugins/brizy/editor/http/client.php on line 93

My software versions:
PHP - 7.4
WordPress - 5.8.2
Brizy free - 2.3.20
Brizy Pro - 2.3.15

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Comments

3 comments

Date Votes
  • Doina P

    Hello Ken,

    Thank you for your message!

    I would highly advise you to update the PRO version.

    1. Log into your Cpanel or FTP account and delete the Brizy FREE version.

    2. You will have access to the WordPress dashboard; 

    3. Download the PRO version from your Brizy account and upload it into your WordPress dashboard. Do not active, because you need to:

    4. Download the FREE version from the WordPress repository. Activate the FREE version and then the PRO version.

    You should have: Brizy FREE 2.3.20 and Brizy PRO 2.3.15

    Hope this helps! If you have any other questions, feel free to ask!

    With the best regards,

    Doina

    0
  • Ken Tam

    Thank you for your reply!

    I followed your steps but still not fix the issue.

    My Brizy FREE is 2.3.20 and Brizy PRO is 2.3.15 now.
    PHP - 7.4
    WordPress - 5.8.2

    Messages from debug.log:

    PHP Notice:  Undefined index: placeholder in /home/xxxxx/public_html/wp-content/plugins/brizy-pro/content/placeholders/featured-img.php on line 124
[11-Nov-2021 19:58:55 UTC] PHP Notice:  Undefined index: placeholder in /home/xxxxx/public_html/wp-content/plugins/brizy-pro/content/placeholders/featured-img.php on line 124
[11-Nov-2021 19:59:02 UTC] PHP Fatal error:  Uncaught Brizy_Editor_Http_Exceptions_ResponseException in /home/xxxxx/public_html/wp-content/plugins/brizy/editor/http/client.php:93
Stack trace:
#0 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/api/client.php(226): Brizy_Editor_Http_Client->request(Object(Brizy_Admin_UrlIterator), Array, 'POST')
#1 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/user.php(122): Brizy_Editor_API_Client->compile_page(Object(Brizy_Editor_Project), '{"triggers":[{"...', Array, Object(Brizy_Admin_UrlIterator))
#2 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/post.php(319): Brizy_Editor_User->compile_page(Object(Brizy_Editor_Project), Object(Brizy_Editor_Post))
#3 /home/xxxxx/public_html/wp-content/plugins/brizy/admin/popups/main.php(44): Brizy_Editor_Post->compile_page()
#4 /home/xxxxx/public_html/wp-includes/class-wp-hook.php(303): Brizy_Admin_Popups_Main->enqueuePopupScripts('')
#5 /home/xxxxx/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#6  in /home/xxxxx/public_html/wp-content/plugins/brizy/editor/http/client.php on line 93
[11-Nov-2021 19:59:03 UTC] PHP Fatal error:  Uncaught Brizy_Editor_Http_Exceptions_ResponseException in /home/xxxxx/public_html/wp-content/plugins/brizy/editor/http/client.php:93
Stack trace:
#0 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/api/client.php(226): Brizy_Editor_Http_Client->request(Object(Brizy_Admin_UrlIterator), Array, 'POST')
#1 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/user.php(122): Brizy_Editor_API_Client->compile_page(Object(Brizy_Editor_Project), '{"triggers":[{"...', Array, Object(Brizy_Admin_UrlIterator))
#2 /home/xxxxx/public_html/wp-content/plugins/brizy/editor/post.php(319): Brizy_Editor_User->compile_page(Object(Brizy_Editor_Project), Object(Brizy_Editor_Post))
#3 /home/xxxxx/public_html/wp-content/plugins/brizy/admin/popups/main.php(44): Brizy_Editor_Post->compile_page()
#4 /home/xxxxx/public_html/wp-includes/class-wp-hook.php(303): Brizy_Admin_Popups_Main->enqueuePopupScripts('')
#5 /home/xxxxx/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#6  in /home/xxxxx/public_html/wp-content/plugins/brizy/editor/http/client.php on line 93
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  • Doina P

    Hello Ken,

    Thank you for the response!

    I will create a ticket an one of my colleagues will look into this and come with an answer as soon as possible. I think this be solved in the next 12 - max 24 hours as our work day is getting to an end. Do not worry though, I will make sure this is taken care of!

    With the best regards,

    Doina

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