Layout not working on mobile but working on desktop

Theodora Birch

• November 11, 2021 08:15

Hi. I recently updated my Brizy Pro and since then my desktop view of my site has been fine but my mobile view looks terrible. See the difference in the pictures below. I have tried changing the image settings within the Brizy editor. Can you please let me know what is wrong with this, it is pretty urgent. 

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  Permanently deleted user

  • November 11, 2021 09:41

  Hello,

  Thank you for your message.

  Could you please temporarily deactivate all external plugins (except Brizy Free, Brizy Pro),  clear cache, and check if the problem is still present. In case, if this doesn't help, please, try to activate one of the default WordPress themes (for example, Twenty Twenty-One) and check if the layout will be displayed then.

  Let me know if it works.

  Best regards, Nelea.

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  Theodora Birch

  • November 11, 2021 13:41

  Hi. I cleared my cache and deactivated the plugins and the issue was temporarily fixed but then as soon as I activated them again it came back and I tried to eliminate the problem by activating them one by one but it did not help. Any suggestions?

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  Permanently deleted user

  • November 12, 2021 07:57

  Hi Theodora,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Theodora Birch

  • December 01, 2021 09:34
  • Edited

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  Theodora Birch

  • December 01, 2021 09:37

  How do I send you a private message?

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  Permanently deleted user

  • December 01, 2021 09:47

  Hi,

  The above ticket was closed, I have opened another ticket in this post. 

  Best regards, Nelea.

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