Popup isn't centered anymore

Marcel Melis

• November 10, 2021 11:35

Hi, on https://dikkedj.nl/, the popup that appears when you click on one of the buttons on the bottom of the site isn't centered anymore. It was before, and still is in the builder, but on the front-end, it's aligns left.

Please see this screen recording: https://www.berrycast.com/conversations/12b43b3c-6845-5b5b-8363-badb46f4e7a1

As you can see, I'm using the default TwentySeventeen theme, and only Brizy and Brizy Pro are active.

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  Permanently deleted user

  • November 10, 2021 12:01

  Hi Marcel,

  Thank you for your message.

  I tried to reproduce the problem you reported but all seems to work fine. See here.  Could you please try to change the position on the popup and then save it again, see here. Do you have the same problem?

  Best regards, Nelea.

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  Marcel Melis

  • November 10, 2021 12:32

  Thank you for your fast response. That doesn't seem to work, but it seems the wrong popup is loaded on the site. This seems to be a global block instead of the popup that's under popups in the admin menu. Please see this video to see what I mean: https://www.berrycast.com/conversations/256a01e7-bc72-5d92-bca4-6b6cbf332609

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  Permanently deleted user

  • November 10, 2021 14:18

  Hi Marcel,

  You have two popups setup:

  1. A conditional popup setup under Brizy - Popups which is center aligned.

  2. An on-click popup that is left aligned.

  Please, edit the on-click popup, change the alignment of the popup from left to center.

  Instead, of editing the conditional popup. Also, you can delete the conditional pop-up so you do not get confused.

  Best regards, Nelea.

   

   

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  Marcel Melis

  • November 11, 2021 11:04

  I can't seem to find the setting to center the on-click popup...

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  Permanently deleted user

  • November 11, 2021 11:16

  Hello Marcel,

  Please see this video, hope this will help.

  Best regards, Nelea.

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  Marcel Melis

  • November 11, 2021 12:56

  I don't have those alignment settings as you can see in this video: https://www.berrycast.com/conversations/20b32b42-76f9-50e0-bfa8-a283e91336f0

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  Permanently deleted user

  • November 12, 2021 07:53

  Hi Marcel,

  Could you, please, check if you are using the latest versions of Brizy Free 2.3.20 and Brizy Pro 2.3.15?

  Best regards, Nelea.

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  Marcel Melis

  • November 12, 2021 08:07

  Everything is up to date. Can I give you admin access so you can debug on my site?

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  Permanently deleted user

  • November 12, 2021 09:11

  Hi Marcel,

  Yes, please send us the WP credentials to this site. We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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