Error 504 Gateway

David Ardaiz

• November 09, 2021 10:49
• Edited

Hi there,

I have disabled the latest plugins that have been updated before the web crashed, I have disabled the cache plugin and I have tried to restart the server. Other websites hosted on the same server work. I have activated debug mode, but it does not load in any way. The weird thing is that if I deactivate Brizy it works. Could it be due to some new block that I have added with Brizy?

Brizy 2.3.18

Brizy Pro 2.3.14

The gateway did not receive a timely response from the upstream server or application.

Additionally, a 504 Gateway Timeout error was encountered while trying to use an ErrorDocument to handle the request.

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Apache Server at worldimportdata.com Port 443

Kind regards

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• 

  Permanently deleted user

  • November 09, 2021 11:10

  Hi David,

  Thank you for all these details!

  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP and FTP credentials to this site? We want to check what happens on your dashboard.

  Best regards, Nelea.

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  Santiago Perez

  • November 29, 2021 20:16

  Hello,

   

  I am using Brizy cloud and this site https://www.somosdeltuy.com/ is getting a

  504 Gateway Time-out

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  nginxIf you are able to load the page, click on the somos del tuy logo on the upper left corner and you will see the error.Please, help us!

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  Permanently deleted user

  • November 29, 2021 20:30

  Hi Santiago,

  I have created a ticket for you so please send your login details there and we will look into it. 

  Thank you, Nelea.

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