Can't activate the license - An error of type E_ERROR

Magnús Sigurbjörnsson

• November 08, 2021 11:02

Hey. 

I was going with my Brizy site live and changing domains and in the midst of it, my license part for Brizy Pro crashed. I realized during the domain change I needed to update my license as Brizy refers the licenses to domains. When I updated it always crashes although Brizy states the correct domain in the lists of licenses on the Brizy site. So I can't edit anything on my Brizy pages as my Brizy Pro account won't get licensed. Everything updated to latest version. Theme and Brizy and Brizy Pro.

Crash error:

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.8.1
Current theme: Neve (version 3.0.10)
Current plugin: Brizy (version 2.3.18)
PHP version 7.4.24

Error Details
=============
An error of type E_ERROR was caused in line 26 of the file wp-content/plugins/brizy/editor/storage/project.php. Error message: Uncaught Exception: Execution stopped. Attempt to save invalid project data. in wp-content/plugins/brizy/editor/storage/project.php:26
Stack trace:
#0 /wp-content/plugins/brizy/editor/project.php(327): Brizy_Editor_Storage_Project->loadStorage(Array)
#1 /wp-content/plugins/brizy-pro/admin/license.php(53): Brizy_Editor_Project->saveStorage()
#2 /wp-content/plugins/brizy-pro/admin/license.php(254): BrizyPro_Admin_License->updateLicense(Array)
#3 /wp-includes/class-wp-hook.php(303): BrizyPro_Admin_License->handleKeyActivation('')
#4 /wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
#5 /wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#6 /public_html/wp-admin/admin.php(175): do_action('admin_init')
#7 {main}
  thrown

0

• 

  Permanently deleted user

  • November 08, 2021 12:31

  Hi,

  Thank you for your message.

  Could you please login to the Brizy dashboard, deactivate your licence, please see here. Then please copy the licence and WP dashboard. After this, please activate again the licence in the Brizy dashboard.

  Best regards, Nelea.

  0
• 

  Magnús Sigurbjörnsson

  • November 08, 2021 14:08

  Hey.

  It happens again, always when I activate it just crashes.

  0
• 

  Denis B

  • November 08, 2021 15:17

  Hi Magnus,
  
  I've removed license key and screenshot from your last message as this is a public conversation.

  I've created private ticket for you. In this ticket, please, provide us link to your website, admin access to WP dashboard and FTP (or cPanel) credentials, we would like to check problem from your dashboard.

  Best regards,
  Denis.

  0
• 

  Magnús Sigurbjörnsson

  • November 09, 2021 11:12

  Hey, I think I have provided all the details in the private ticket. Please check it as soon as possible.

  0
• 

  Permanently deleted user

  • November 09, 2021 12:18

  Hi

  Thank you for all details. Soon my colleague will check.

  Best regards, Nelea.

  0
• 

  Harshal Bundiwal

  • November 18, 2021 18:11

  Any Updates on this?
  
  I have the same issue.
  
  All other plugins are upto date.
  Problems occurs when brizy pro is updated or license key is added.
  It gives php fatal error and crashes the website.
  
  WordPress version 5.8.2
  Current theme: Blocksy Child (version )
  Current plugin: Brizy (version 2.3.20)
  PHP version 7.4.25

  
  Error Details
  =============
  An error of type E_ERROR was caused in line 26 of the file /wp-content/plugins/brizy/editor/storage/project.php. Error message: Uncaught Exception: Execution stopped.
  Attempt to save invalid project data. in /wp-content/plugins/brizy/editor/storage/project.php:26
  Stack trace:
  #0 /wp-content/plugins/brizy/editor/project.php(327): Brizy_Editor_Storage_Project->loadStorage()
  #1 /wp-content/plugins/brizy-pro/admin/license.php(53): Brizy_Editor_Project->saveStorage()
  #2 /wp-content/plugins/brizy-pro/admin/license.php(254): BrizyPro_Admin_License->updateLicense()
  #3 /wp-includes/class-wp-hook.php(303): BrizyPro_Admin_License->handleKeyActivation()
  #4 /wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
  #5 /wp-includes/plugin.php(470): WP_Hook->do_action()

  Help me solve this issue asap.

   

  0
• 

  Permanently deleted user

  • November 18, 2021 18:24

  Hi,

  Thank you for all these details!

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

  0
• 

  Mike Errecart

  • December 20, 2021 17:16

  Hi there,

  The same error is happening to me after migrating my site. I tried disabling the license key then tried reactivating, but got the same error:

  ```

  An error of type E_ERROR was caused in line 26 of the file /nas/content/live/oldschoolvalue/wp-content/plugins/brizy/editor/storage/project.php. Error message: Uncaught Exception: Execution stopped. Attempt to save invalid project data. in /nas/content/live/oldschoolvalue/wp-content/plugins/brizy/editor/storage/project.php:26
  Stack trace:
  #0 /nas/content/live/oldschoolvalue/wp-content/plugins/brizy/editor/project.php(327): Brizy_Editor_Storage_Project->loadStorage(Array)
  #1 /nas/content/live/oldschoolvalue/wp-content/plugins/brizy-pro/admin/license.php(53): Brizy_Editor_Project->saveStorage()
  #2 /nas/content/live/oldschoolvalue/wp-content/plugins/brizy-pro/admin/license.php(254): BrizyPro_Admin_License->updateLicense(Array)
  #3 /nas/content/live/oldschoolvalue/wp-includes/class-wp-hook.php(303): BrizyPro_Admin_License->handleKeyActivation('')
  #4 /nas/content/live/oldschoolvalue/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
  #5 /nas/content/live/oldschoolvalue/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
  #6 /nas/content/live/oldschoolvalue/wp-admin/admin.php(175): do_action('admin_init')
  #7 {main}

  ```

  Let me know what worked for the others!

  Thanks,
  Mike

  0
• 

  Doina P

  • December 20, 2021 19:16

  Hello Mike,

  Thank you very much for your message!

  I will create a ticket for you and one of my colleagues will contact you as soon as possible! Please make sure you give them all the details that they need. Till then, if you have any other questions,  feel free to ask!

  With kind regards,

  Doina

  0

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