Domain not resolving

Ben Brown

• November 08, 2021 06:01

Hi my brizy site is not resolving. I followed your instructions Re: adding a record (namecheap) and doing dns redirect (bestfreightlogistics.com) but keep getting page not found error. Even when I go to my brizy subdomain (bestfreight.brizy.site) I get the same thing…

pls help as namecheap says there’s nothing that can be done on their side. 

thank you

 

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• 

  Permanently deleted user

  • November 08, 2021 08:34

  Hi Ben,

  Thank you for getting in touch with us.

  Could you please send us the URL of your project?

  Best regards, Nelea.

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  Ben Brown

  • November 08, 2021 12:36

  Do you mean this: https://www.brizy.cloud/projects/8119143/editor/page/574224

  Because already shared

  bestfreightlogistics.com

  bestfreight.brizy.site
  thanks

   

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  Alex

  • November 08, 2021 15:10

  Hi Ben,

  it seems that you did not add the A record and the CNAME record correctly, or you have another A record for this domain:  https://jmp.sh/nTgVFrJ Please make sure you have added these records correctly as explained in the following articles and that you have a green color in the project publishing settings:

  A record: https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-
  CNAME record: https://support.brizy.io/hc/en-us/articles/360026046931-Custom-sub-domain-CNAME-Redirect-

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  Ben Brown

  • November 09, 2021 08:15

  Looks like namecheap may have removed it because I contacted their support for help and explained the situation but they made it seem like the issue was on brizy’s side and asked if I was okay with them assessing the issue. I had entered the a record pronto but as you mentioned it wasn’t there when you checked. In either event, it’s b back on now but still not working. If you can kindly let me know what’s the problem I’d appreciate it. Thanks 

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  Alex

  • November 09, 2021 22:17

  Hi,

  now I can see your page and works well: https://jmp.sh/nQcelAr Try to clear your browser cache and check again. Please also make sure that the CNAME record has not been affected because I do not see it.

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